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ICAgile - Agile Coaching is a Program

ICAgile - Agile Coaching


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Full program description

ICAgile - Agile Coaching

Course Overview

Course Overview

NTUC LearningHub Course Code: IBFIT13

This workshop focuses primarily on the mindset, roles, and responsibilities of an Agile Coach. In this 3-day ICAgile certified workshop, attendees will learn to differentiate between and among mentoring, facilitating, professional coaching and teaching. Attendees will be introduced to foundational team coaching skills and team development concepts for starting and growing teams while focusing on teams and organisations as human systems.  

Participation in this highly interactive workshop will give attendees the necessary skills to create a safe environment for meaningful collaboration and healthy conflict resolution within an agile team. A key learning objective of this workshop is to develop an understanding of the professional coaching skillset and the value of honing these skills to serve individuals on an agile team.

Who Should Attend

This course is designed for Agile Coaches or aspiring coaches with a passion for servant leadership and a desire to learn and practice the art of facilitation, professional coaching, mentoring and teaching in service of various Agile teams. Other relevant roles include Scrum Masters, Iteration Managers, Agile Project Managers and Leaders. Although it is not a formal prerequisite, this certification is best pursued after Agile Team Facilitation (ICP-ATF).

Course Duration

3 days/ 21.5 hours (Inclusive of 30 min Assessment)

Course Outline

Day 1

AM Session:

Introduction to the discipline of Coaching

  • Becoming an Agile Coach
  • Agile coaching stance

The Coach as an Agile Role Model

  • Achieving essential changes in mindset
  • Coaching posture & behaviour
  • Self-awareness & self-management
  • Emotional intelligence and presence of mind

PM Session:

Skills of a Professional Agile Coach

  • Active listening and powerful questioning
  • Cultivating presence
  • Constructive feedback

At the end of Day 1, attendees will have achieved the following Learning Outcomes:

  • The role of the Agile Coach in a business 
  • Difference between Coaching vs Mentoring vs Teaching vs facilitation
  • Assessing ones ability to serve the Team
  • How to develop an Agile mindset 
  • Knowledge of the desired internal wiring of a successful Agile Coach 
  • Self-assess whether you are a commanding ruler
  • How to use EQ to coach & serve the Team members
  • How to be an active listener
  • Skill of powerful questioning
  • Be mindfully present
  • Feedback to help
  • Identifying and addressing issues

Day 2

AM Session:

The Coaching Arc

  • Setting up for coaching conversation
  • Creating a psychologically safe environment
  • Exploration of the subject and its solutions
  • Commitment & action plan

Conducting an effective coaching conversation

The role of an Agile Coach as a Mentor

Skills of an Agile Mentor

  • Understanding a Teams coaching cycle
  • Articulating expertise
  • Identify resistance to change

Conducting a mentoring conversation

  • Giving advice while maintaining presence
  • Providing the mentee options to choose from

PM Session:

The role of an Agile Coach as a Teacher

An insight into various teaching methods

Skills of an Agile Teacher

  • Act of dividing content into digestible pieces
  • Check for understanding
  • Create an environment that fosters learning

Conduct a Teaching lab

At the end of Day 2, attendees will have achieved the following Learning Outcomes:

  • How to identify and explore underlying issues (usually deeper than the coachee presents)
  • Help the coachee(s) choose a course of action
  • Help the coachee(s) take responsibility of their chosen actions
  • Practiced a coaching conversation on a practical workplace scenario
  • Contrast between coaching and mentoring
  • Model of a Teams and individuals working cycle and opportunities for coaching & mentoring
  • How to articulate expertise as a mentor
  • How to handle resistance from individuals 
  • Give advice while maintaining presence
  • How to balance between giving direct advice vs helping mentee to choose a course of action
  • Methods to honour mentees decisions
  • Multiple content delivery mechanisms
  • Chunk content into digestible pieces
  • Techniques to check for understanding
  • Strategies that promote lesson stickiness
  • Articulate at least one Agile framework including its associated roles, common practices, values and principles

Day 3

AM Session:

Team as a system

  • Team development models
  • Team health assessments

Coaching the journey towards high-performance

  • Define, identify & target high performance
  • Awareness of various Stages of Team development
  • Reinforcement of self-awareness & self-management culture

PM Session:

Internal vs External Coaches 

Getting started as an Agile Coach

  • Define the coaching contract
  • Design a Coaching alliance

Activities and Role-play as a Coach based on real workplace examples to gain confidence as a Coach and to apply the learnings from the workshop

At the end of Day 3, attendees will have achieved the following Learning Outcomes

  • Team as a human system
  • Understanding of pillars of organisational agility and how to identify systemic challenges 
  • How to enhance the teams self-sufficiency by consciously choosing your leadership range
  • Techniques to Coach a high-performance team
  • Team building and collaboration activities
  • Coaching contract vs Coaching alliance
  • Defining the coaching contract
  • The Coaching Alliance 
  • Special Considerations for Contracting and Designing Alliances
  • Mentoring Agile roles and transitions 
  • Create your personal coaching improvement backlog
  • Create blueprint of change

Certification Obtained and Conferred by

After completing this 3-days workshop and successfully demonstrating the understanding of all Learning Outcomes, participants receive the ICAgile Certified Professional Agile Coaching (ICP-ACC) personal certificate which is recognised worldwide. The certification is governed and maintained by ICAgile.

The following shows the ICAgile track for Agile Coaching. The ICAgile - Agile Coaching course is underlined in red:


The following video shows success stories of those who have successfully completed the full ICAgile - Agile Coaching track.

Course Objectives

  • Explore the path of Agile coaching and how this role plays out with your teams
  • A preview of EQ, why it is important and understand how the brain reacts when we are stressed
  • Gain insights into fundamental professional coaching and mentoring skills
  • Learn and explore effective conflict resolution techniques
  • Acquire the use of powerful questions are practice its effectiveness
  • Experience a coaching conversation and get instant feedback for immediate improvement
  • Use techniques for outcome-driven coaching for high performing Teams
  • Contrast the dynamic duo of coaching & mentoring and explore techniques to use either or both in relevant situations.
  • Knowing how to choose between different roles at the right moment (mentor, facilitator, consultant, trainer, coach etc.)
  • Receive the ACC-ICP certification delivered by ICAgile


Min one year of experience in working in agile teams or have relevant agile certifications like:

  • Certified Scrum Master
  • Certified Scrum Product Owner
  • Certified Agile Project Manager
  • Agile Team Facilitation (ICP-ATF)

Medium of Instruction & Trainer

Medium of Instruction: English


Course Fee


Full Course Fee



Full Course Fee with GST




Nett amount after Funding

Singapore Citizens & Permanent Resident**







*includes 7% GST

**95% course fee funding under IBF Funding Scheme



Singapore Citizens or Singapore Permanent Residents physically based in Singapore

Trainee has to complete 100% attendance and pass all relevant assessments and examinations

NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria


Singapore Citizens or Singapore Permanent Residents physically based in Singapore

Company must be Financial Institutions regulated by MAS (licensed or exempted from licensing), or involved in supporting financial sector activities. FinTech firms must be certified by Singapore FinTech Association (SFA)

Trainee has to complete 100% attendance and pass all relevant assessments and examinations

Funding Incentives:

1. Institute of Banking and Finance (IBF) Enhanced Funding

Singapore Citizens and permanent residents of all ages are entitled to receive enhance course fee subsidies of 95%. This funding is open to all individuals with no limitation to industry.

2. Training Allowance Grant

Self-sponsored individuals who successfully completed IBF accredited course will receive $10 per training and assessment hour. Training grant will be reimbursed to trainees PAYNOW account after course completion.

Sponsoring companies will receive $15 per training and assessment hour upon participants successful completion and passing the assessment.

3. SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees, the credits may be used on top of existing course fee funding. This is only applicable to self-sponsored participants.

4. Union Training Assistance Programme (UTAP)

NTUC members can enjoy 50% unfunded course fee support for up to $250 each year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. This is only applicable to self-sponsored participants. 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.