Full program description

Problem Solving and Decision-making at Work for Supervisors (ES WSQ - Solve Problems and Make Decisions at Supervisory Level)

What's In It For Me

  • Understand root cause analysis of problem
  • Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  • Develop an action plan to implement the chosen solution(s)

Course Overview

Acquire the skills to work with a team of staff in problem solving and decision making which includes anticipating and identifying potential problems, facilitating team's effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Duration

16 Hours

Course Outline

On completion of this unit, the participant will be able to perform the following:

  1. Identify symptom(s) that could lead to potential problem(s) at the workplace
  2. Apply logical deduction to anticipate and detect problem(s) based on symptom(s) and relevant information gathered
  3. Analyse relevant information and use elimination process, objective reasoning or process questioning to identify the exact problem
  4. Use appropriate problem solving tools and techniques to analyse the root cause(s) of the problem(s)
  5. Encouraging creativity among team members to facilitate generation of solutions to solve problem(s)
  6. Use appropriate evaluative technique(s) and criteria to select a solution from shortlisted ones collectively with team members
  7. Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact on self and team
  8. Analysing feedback gathered from relevant sources to evaluate the effectiveness of the implemented solution and implementation plan
  9. Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  10. Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - Solve Problems and Make Decisions at Supervisory Level


There are no pre-requisites, however learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4  

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Funding Information

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021116-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result.
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below.

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

    * UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 


Course Fee Payable 
Individual Pricing w/o GST w GST
 Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Course Fee $300.00 $321.00
Enhanced Training Support for SMEs Companies (90%)** $30 $51.00
WTS Funding (95%) $15.00 $36.00

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes