Skip To Content
Effective Problem Solving and Decision Making Techniques (ES WSQ - Solve Problems and Make Decisions at Operations Level) is a Program

Effective Problem Solving and Decision Making Techniques (ES WSQ - Solve Problems and Make Decisions at Operations Level)

Time limit: 16 days

Sorry! The enrollment period is currently closed. Please check back soon.

Full program description

Effective Problem Solving and Decision Making Techniques (ES WSQ - Solve Problems and Make Decisions at Operations Level)

Course Overview

Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:
  • For performing a narrow range of basic and routine work activities under a predictable work context
  • Mainly factual and procedural
Nature of Work Activities:
  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems 

Course Duration

16 Hours

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - ES WSQ - Solve Problems and Make Decisions at Operations Level

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Identify symptom(s) of potential problem(s) at the workplace
  • Identify deviations to workplace norms and practices from symptom(s) identified
  • Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  • Identify impact of the problem(s) on ones job responsibilities and other parties involved
  • Use creative and logical thinking to generate and select ideas to solve problem
  • Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
  • Develop an action plan to implement the chosen solution(s)
  • Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Pre-requisites

There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4 

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Price

 

Individual Sponsored

Non-SME

SME

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

$300.00

 $321.00

 $300.00

 $321.00

 $300.00

 $321.00

Singapore Citizens & PRs aged 21 years and above

$60.00

$81.00

 $60.00

 $81.00

 

 

Singapore Citizens aged 40 years and above

$30.00

 $51.00

 $30.00

 $51.00

 

 

Singapore Citizens aged 35 years and above who are not earning more than $2,000 per month (WTS Scheme)

$15.00

 $36.00

 $15.00

 $36.00

 $15.00

 $36.00

Enhanced Training Support for SMEs Companies (90%) **

 

 

 

 

 $30.00

$51.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code

Reference code: CRS-Q-0020950-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below 

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

SPMDO