Full program description

Effective Problem Solving and Decision Making Techniques (ES WSQ - Solve Problems and Make Decisions at Operations Level)

What's In It For Me

  • Understand root cause analysis of problem
  • Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  • Develop an action plan to implement the chosen solution(s)

Course Overview

Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:
  • For performing a narrow range of basic and routine work activities under a predictable work context.
  • Mainly factual and procedural
Nature of Work Activities:
  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems 

Course Duration

16 Hours

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - ES WSQ - Solve Problems and Make Decisions at Operations Level

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  1. Identify symptom(s) of potential problem(s) at the workplace
  2. Identify deviations to workplace norms and practices from symptom(s) identified
  3. Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  4. Identify impact of the problem(s) on one’s job responsibilities and other parties involved
  5. Use creative and logical thinking to generate and select ideas to solve problem
  6. Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
  7. Develop an action plan to implement the chosen solution(s)
  8. Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
  9. Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  10. Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future


There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4 

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Funding Information

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0020950-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result.
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below.

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

    * UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 


Course Fee Payable 
Individual Pricing w/o GST w GST
 Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Course Fee $300.00 $321.00
Enhanced Training Support for SMEs Companies (90%)** $30 $51.00
WTS Funding (95%) $15.00 $36.00

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes