Full program description

Effective Problem Solving Techniques (ES WSQ - Solve Problems and Make Decisions at Managerial Level)

What's In It For Me

  • Understand root cause analysis of problem
  • Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  • Develop an action plan to implement the chosen solution(s)

Course Overview

Acquire the skills and knowledge to identify and examine causes of performance deficiency and their impact on systems and resources. Manage team dynamics in group discussion to identify root cause(s) and apply problem-solving tools and techniques to address performance deficiency.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:
  • Able to apply and contextualise skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
  • Sound understanding of theoretical concepts in a field of study
Nature of Work Activities:
  • Requires significant organizational and resource management
  • Performed under minimal supervision
  • Requires a significant degree of judgment and decision-making
  • Has substantial degree of individual accountability and autonomy within broad boundaries
  • Pre-empts and/or addresses emergent and non-routine problems through well-deliberated guidelines

Course Duration

16 Hours

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  1. Appreciate the Classical Decision Theory Model and Behavioural Theory Model for decision making
  2. Collect relevant and current information on organizational performance standards and quality control policies
  3. Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organization-related aspects
  4. Apply principles and techniques of group dynamics and use appropriate group facilitation techniques to identify the root cause(s) for performance deficiency
  5. Generate creative ideas in a team based on three time horizons of planning using appropriate idea generation and group facilitation techniques
  6. Use appropriate problem-solving and decision making techniques and tools to shortlist the most viable ideas based on a set of pertinent criteria and to evaluate the impact of shortlisted ideas
  7. Develop an implementation plan that addresses the root cause(s) of the performance deficiency
  8. Evaluate effectiveness of the implemented solution by analyzing feedback gathered from relevant sources
  9. Develop a corrective action plan or any shortfall(s) identified in the implemented solution and conduct a follow up review of modification(s) made
  10. Formalise implemented solution as part of the organizations current standard operating procedure (SOP)

Pre-requisites

There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy (WPN) level 4 

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignments and Role play

Funding Information

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021214-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below.

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click here

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Course Fee Payable 

Individual Pricing

w/o GST

w GST

 Course Fee

$500.00

$535.00

SkillsFuture Funding, >=21 yrs old

$260

$295.00

SkillsFuture Funding, >=40 yrs old

$50

$85.00

WTS Funding (95%)

$25.00

$60.00

Corporate Pricing

Non-SME

w/o GST

w GST

Course Fee

$500.00

$535.00

SkillsFuture Funding, >=21 yrs old

$260

$295.00

SkillsFuture Funding, >=40 yrs old

$50

$85.00

WTS Funding (95%)

$25.00

$60.00

SME

w/o GST

w GST

Course Fee

$500.00

$535.00

SkillsFuture Funding, >=21 yrs old

$260

$295.00

SkillsFuture Funding, >=40 yrs old

$50

$85.00

WTS Funding (95%)

$25.00

$60.00

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes

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