Full program description

Strategies for Effective Team Communication (ES WSQ - Facilitate Effective Communication and Engagement at the Workplace Supervisory Level)

What's In It For Me

  • Promote effective communication among staff taking into account diversity issues
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Course Overview

Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organizational sub-set of functions.

Course Duration

16 Hours

Course Outline

On completion of this unit, the participant will be able to perform the following:

  1. Communicate organisational communication policies and procedures to staff and monitor their compliance
  2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  3. Promote effective communication among staff taking into account diversity issues
  4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  5. Assess conflict situation and develop appropriate conflict resolution strategies 
  6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - Facilitate Effective Communication and engagement at the Workplace Supervisory Level

Pre-requisites

There are no entry requirements. However, learners are assumed to: 

Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Medium of Instruction & Trainer

  • English

  • Trainer : Trainee Ratio: 1 : 24

  • Training Methodology: Written assignment and Role play

Funding Information

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021160-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result.
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below.

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

    * UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Course Fee Payable
Individual Pricing w/o GST w GST
 Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
SME w/o GST w GST
Course Fee $300.00 $321.00
Enhanced Training Support for SMEs Companies (90%)** $30 $51.00
WTS Funding (95%) $15.00 $36.00

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes

FECEW