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Effective Communications and Relationship Building (ES WSQ - Communicate and Relate Effectively at the Workplace) is a Program

Effective Communications and Relationship Building (ES WSQ - Communicate and Relate Effectively at the Workplace)

Time limit: 16 days

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Full program description

Effective Communications and Relationship Building (ES WSQ - Communicate and Relate Effectively at the Workplace)

 

Course Overview

For SEP Schedule, please click here.  

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:
  • For performing a narrow range of basic and routine work activities under a predictable work context
  • Mainly factual and procedural
Nature of Work Activities:
  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems

Course Duration

16 Hours

 
 

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - ES WSQ - Communicate and Relate Effectively at the Workplace at Operations Level

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Interpret and analyse information received
  • Plan response to information received taking into account the social and cultural background of the recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate the outcome of negotiations and propose relevant recommendations with justifications to supervisor

Pre-requisites

There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Medium of Instruction & Trainer

  • English

  • Trainer : Trainee Ratio: 1 : 24

  • Training Methodology: Written assignment and Role play

 
 
 

Price

 

Individual Sponsored

Non-SME

SME

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

$300.00

 $321.00

 $300.00

 $321.00

 $300.00

 $321.00

Singapore Citizens & PRs aged 21 years and above

$60.00

$81.00

 $60.00

 $81.00

 

 

Singapore Citizens aged 40 years and above

$30.00

 $51.00

 $30.00

 $51.00

 

 

             

Enhanced Training Support for SMEs Companies (90%) **

 

 

 

 

 $30.00

$51.00

 Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code

Reference code: CRS-Q-0021103-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result

For Company Registration:

  • Customers who are applying for funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying for funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

 

Prices are subject to other LHUB miscellaneous fees.

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