Full program description

Effective Communications and Relationship Building(ES WSQ - Communicate and Relate Effectively at the Workplace)

What's In It For Me

  • Interpret and analyse information received
  • Plan response to information received taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received

Course Overview

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:
  • For performing a narrow range of basic and routine work activities under a predictable work context.
  • Mainly factual and procedural
Nature of Work Activities:
  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems

Course Duration

16 Hours

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ - ES WSQ - Communicate and Relate Effectively at the Workplace at Operations Level

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  1. Interpret and analyse information received
  2. Plan response to information received taking into account the social and cultural background of recipient of information
  3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  4. Identify signs, stages and causes of conflict with individuals or groups of people
  5. Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  6. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  7. Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Pre-requisites

There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4

Medium of Instruction & Trainer

  • English

  • Trainer : Trainee Ratio: 1 : 24

  • Training Methodology: Written assignment and Role play

Funding Information

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021103-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result.
  • Workforce Training Support (WTS) funding only applies to trainee who is 35 years old and above with a monthly income of $2,000 and below.

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

    * UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Course Fee Payable 
Individual Pricing w/o GST w GST
 Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee $300.00 $321.00
SkillsFuture Funding, >=21 yrs old $60 $81.00
SkillsFuture Funding, >=40 yrs old $30 $51.00
WTS Funding (95%) $15.00 $36.00
SME w/o GST w GST
Course Fee $300.00 $321.00
Enhanced Training Support for SMEs Companies (90%)** $30 $51.00
WTS Funding (95%) $15.00 $36.00

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes

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