Full program description

From Diversity to Inclusion (WSQ Work In A Diverse Service Environment powered by John Maxwell) - L1

What's In It For Me

  • Able to understand and work effectively with diversity of team members at workplace
  • Understand the importance of inclusiveness, emotional intelligence and resilience
  • Learn how to monitoring own actions in handling diversity in the organisation

Course Overview

Are you and your organisation accepting and celebrating diversity differences at work?

Individuals are more creative and effective at problem solving as part of a diverse team. Bringing people together from dissimilar backgrounds to be molded into productive and cohesive units should be an integral part of every organisational culture. How can individuals embrace workplace diversity in their thoughts and actions?

In this programme, learners will recognise the full benefits of handling diversity through the importance of inclusiveness, emotional intelligence and resilience. They will also embark on useful approaches to understand themselves better and enhance their personal improvements through their daily experiences and service environment encounters through self-reflection and activities.

Empower yourself with relationship skills that deliver results today! Based on John Maxwell’s signature leadership series programmes, insightful and powerful concepts from “5 Strategies to Win with People” have been included to support the course objectives and enhance your learning journey.

Who Should Attend

Professionals dealing with internal or external customers from various industry sectors.

Course Duration

16 Hours / Full-time

Course Outline

1. Celebrate Inclusiveness

How is inclusiveness in a diverse service environment important? Learners are encouraged to perceive their differences as learning gains, recognise the challenges diversity may cause and ways to translate them into authentic action plans for application at their workplace.

The topics include:
• Inclusiveness
• Embracing Diversity
• Challenges Arising from Workplace Diversity

John Maxwell Highlights: Learn 8 practical tips to make the most of diversity in relationships.

2. Manage Ourselves First

Learners are introduced to emotion and how they lead to one’s behaviors and actions. The qualities of a person, high in emotional intelligence are shared and explored through various experiential activities, relatable scenarios and examples.

The topics include:
• Understanding Emotions
• Emotional Intelligence
• Are You High in Emotional Intelligence

John Maxwell Highlights: Explore ways to make people like you through The Charisma Principle.

3. Manage Conflicts

As learning needs to be sustainable, methods in handling diversity through self-monitoring are addressed in this segment. Learners are encouraged to reflect and seek feedback for self-awareness and continual personal improvements. They will also apply their new skills in a concluding activity with authentic service situations.

The topics include:
• Methods to Self-Monitoring

John Maxwell Highlights: Understand The Situation Principle and the importance of building mutual trust.

Mode of Assessment

Participants would be assessed through course assessment exercises

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG)This programme is offered on a modular basis only.

  • Mapped to WSQ Work In A Diverse Service Environment

Course Objectives

At the end of the programme, learners will be able to:

• Recognise the importance of inclusiveness when working in a diverse service environment
• Apply emotional intelligence when interacting with team members and customers in a diverse service  environment
• Demonstrate resilience when faced with challenges in a diverse service environment
• Monitor own actions in handling diversity in the diverse service environment


Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Medium of Instruction & Trainer

  • English

    Trainer : Trainee Ratio is 1:24


Individual Pricing w/o GST w GST
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old S$128.00 S$156.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old ^ S$128.00 S$156.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old S$40.00 S$68.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00

^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

Individuals may enjoy UTAP and WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0027163-SVCF to find this course.