Full program description

How to have a Positive and Professional Image (WSQ Project a Positive and Professional Image)

What's In It For Me

  • Able to present positive verbal and non-verbal communication skills effectively
  • Able to handle any service challengers professionally
  • Able to identify service recovery immediately and accordingly to organisation guidelines

Course Overview

‘An Image’ is not merely a visual representation; it is also the outward perception to one’s competence that is received by others. In this programme, learners will identify the relationship between organisational requirements and the impact of personal hygiene on his or her image. They will be taught ways to boost self confidence that may enhance their appearance and positive communication techniques to impress customers in their day-to-day engagements, on a personal and professional level.

Who Should Attend

Frontline Staff (i.e. customer service representatives, store advisors, service crews, etc.) across all industries. 

Course Duration

8 hours / Full-time

Course Outline

  1. Organisation's requirements
    In this segment, learners will gain awareness of the organisation guidelines and standards. They will identify how these standards translate into their required professional appearance, behaviours and how they impact self and organisations.

  2. The 3 'A's
    In this segment, learners will learn ways to enhance their appearance through personal care, selection of color base on skin as well as quick tips and tricks to messing right. They will practice a professional image and persona through their actions and articulation in an activity. 

  3. My Professional Image
    Learners will identify the types of customers they encounter at the workplace. They will practice applying the skills and knowledge shared through the training in a concluding role-play activity on professional service representation.

Mode of Assessment

Participants would be assessed through learning activities conducted during the programme.

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

  • Mapped to WSQ Project a Positive and Professional Image

Course Objectives

At the end of the programme, participants will be able to :
  • Recognise the impact of one's professional image and persona on the organisation.
  • Project a professional image and persona in accordance with organisational guidelines.
  • Demonstrate effective communication skills when interacting with customers at the workplace

Pre-requisites

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3. 

Medium of Instruction & Trainer

English

Trainer : Trainee Ratio is 1:24

Price

Individuals may enjoy UTAP and WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0025239-SVCF to find this course.

Individual Pricing w/o GST w GST
Course Fee S$180.00 S$192.60
SkillsFuture Funding, >=21 yrs old S$44.00 S$56.60
SkillsFuture Funding, >=40 yrs old S$18.00 S$30.60
WTS Funding (95%) S$9.00 S$21.60
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$180.00 S$192.60
SkillsFuture Funding, >=21 yrs old ^ S$44.00 S$56.60
SkillsFuture Funding, >=40 yrs old S$18.00 S$30.60
WTS Funding (95%) S$9.00 S$21.60
SME w/o GST w GST
Course Fee S$180.00 S$192.60
SkillsFuture Funding, >=21 yrs old S$18.00 S$30.60
SkillsFuture Funding, >=40 yrs old S$18.00 S$30.60
WTS Funding (95%) S$9.00 S$21.60

^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

WSQPPI