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WSQ Foster Service Innovation is a Program

WSQ Foster Service Innovation

Time limit: 2 days

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Full program description

WSQ Foster Service Innovation

Course Overview

This program will equip learners with the knowledge to be a promoter of service innovation culture and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes, evaluate the success of the implemented service innovation ideas and facilitate these towards implementation. These special approaches enable their organisations, teams and individuals to be remembered by customers.

Who Should Attend

Managers from the various service industry sectors, such as retail, Personal Transport Services, Tourism, Hotel and Accommodation Services and the Food and Beverage industries.

Course Duration

16 Hours | 2 Days

Course Outline

1. My Role In Fostering Service Innovation Promote

In this segment, service innovation culture will be introduced through exciting examples and case studies from successful innovative service brands. Learners will also learn to identify work practices and procedures where service innovation can take place at their organisations. Most importantly, they will gain awareness of the characteristics, attributes and behaviors of a leader in service innovation.

2. My Role In Fostering Service Innovation Facilitate And Evaluate

In this segment, learners will learn to identify service innovation opportunities through SWOT analysis and thereafter create a business plan to implement the service innovation ideas. They will also identify methods to evaluate the success of the implemented service innovation idea.

3. My Role In Fostering Service Innovation Lead

In this segment, useful ways and tools to facilitate and support the generation of service innovation ideas will be shared. Learners will also be equipped with knowledge and skills to evaluate and select the innovation ideas and facilitate them towards implementation.

Course Objectives

 At the end of the programme, participants will be able to:

  • Promote a service innovation culture within the organisation
  • Lead teams in generating service innovation ideas which are in line with the organisations evaluation criteria
  • Facilitate the implementation of service innovation ideas at the workplace
  • Evaluate the success of implemented service innovation ideas

Additional Note

TRAINING METHODOLOGY

  • The workshop is designed to deliver maximum results through learning activities, discussions, presentations and role play.

CLASS SIZE

  • Min pax: 15
  • Max pax: 24

Price

 

Individual Sponsored

Non-SME

SME

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

 $480.00

 $513.60

 $480.00

 $513.60

 $480.00

 $513.60

Singapore Citizens & PRs aged 21 years and above

 $240.00

 $273.60

 $240.00

 $273.60

 $48.00

 $81.60

Singapore Citizens aged 40 years and above

 $48.00

 $81.60

 $48.00

 $81.60

 $48.00

 $81.60

Singapore Citizens aged 35 years and above who are not earning more than $2,000 per month (WTS Scheme)

 $24.00

 $57.60

 $24.00

 $57.60

 $24.00

 $57.60

^ Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs

Individuals may enjoy WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0025310-SVCF to find this course.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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