Full program description

Shift Gears Through Coaching (WSQ Coach for Service Performance)

What's In It For Me

  • Able to in-depth understand the purpose of coaching
  • How to apply coaching technique to another
  • How to implement a coaching plan

Course Overview

This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.

Who Should Attend

New and current supervisors/ managers from various industry sectors.

Course Duration

16 hours / Full-time

Course Outline

1. WHAT is Coaching?

An opening activity helps learners recognise the differences between several training and development methods widely used in organisations today. Thereafter, the definition and purpose of coaching in service performance will be shared. The topics include: 

(a) Training and Development At The Workplace
(b) Understanding Coaching
(c) Purpose of Coaching in Service Performance.

2. WHO is Coaching

This segment contains information of an individuals role against the role of a coach in service delivery. Learners will be engaged in collaborative learning through an activity that anchors the topic on characteristics of effective coaches. The topics include

(a) Individual Role in Service Delivery
(b) The G.U.T.S. Roles of A Coach
(c) Characteristics of A Coach

3. HOW to Coach?

At the end of this segment, learners will produce a Coaching Plan. They will identify areas requiring 
development, craft realistic coaching objectives and outcomes, identify characteristics and learning styles of their coachee, prepare monitoring plans and learn ways to provide constructive feedback. Learners will apply their new skills with the coaching techniques shared, in a concluding activity with authentic service performance situations.

Mode of Assessment

Participants would be assessed through learning activities and assessment conducted during the programme.

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

  • Mapped to WSQ Coach for Service Performance

Course Objectives

At the end of the programme, participants will be able to:

  • Recognise the role of a coach in coaching for service performance
  • Prepare a coaching plan for individuals to address service performance issues
  • Demonstrate the use of coaching techniques to address service performance issues
  • Monitor progress of individuals for improvements in service performance


Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4. 

Medium of Instruction & Trainer


Trainer : Trainee Ratio is 1:24


Individual Pricing w/o GST w GST
Course Fee S$ 380.00 S$ 406.60
SkillsFuture Funding, >=21 yrs old ^ S$ 108.00 S$ 134.60
SkillsFuture Funding, >=40 yrs old S$ 38.00 S$ 64.60
WTS Funding (95%) S$ 19.00 S$ 45.60
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$ 380.00 S$ 406.60
SkillsFuture Funding, >=21 yrs old ^ S$ 108.00 S$ 134.60
SkillsFuture Funding, >=40 yrs old S$ 38.00 S$ 64.60
WTS Funding (95%) S$ 19.00 S$ 45.60
Course Fee S$ 380.00 S$ 406.60
SkillsFuture Funding, >=21 yrs old ^ S$ 38.00 S$ 64.60
SkillsFuture Funding, >=40 yrs old S$ 38.00 S$ 64.60
WTS Funding (95%) S$ 19.00 S$ 45.60

^ Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

Individuals may enjoy UTAP and WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0026135-SVCF to find this course.