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Service Challenges L1 (SF): Project a Positive and Professional Image is a Program

Service Challenges L1 (SF): Project a Positive and Professional Image

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Full program description

Service Challenges L1 (SF): Project a Positive and Professional Image

Course Overview

Kindly take note that  WSQ Provide Go-the-Extra Mile Service and WSQ Project a Positive and Professional Image has merged into one module (16hrs). 

For SEP Schedule, please click here

An Image is not merely a visual representation; it is also the outward perception of one's competence that is received by others. In this programme, learners will identify the relationship between organisational requirements and the impact of personal hygiene on his or her image. They will be taught ways to boost self-confidence that may enhance their appearance and positive communication techniques to impress customers in their day-to-day engagements, on a personal and professional level.

Who Should Attend

Frontline Staff (i.e. customer service representatives, store advisors, service crews, etc.) across all industries. 

Course Duration

16 hours / Full-time

Course Outline

  1. Organisation's requirements
    In this segment, learners will gain awareness of the organisation guidelines and standards. They will identify how these standards translate into their required professional appearance, behaviours and how they impact self and organisations.

  2. The 3 'A's
    In this segment, learners will learn ways to enhance their appearance through personal care, selection of colour base on the skin as well as quick tips and tricks to messing right. They will practice a professional image and persona through their actions and articulation in an activity. 

  3. My Professional Image
    Learners will identify the types of customers they encounter in the workplace. They will practice applying the skills and knowledge shared through the training in a concluding role-play activity on professional service representation.

Mode of Assessment

Participants would be assessed through learning activities conducted during the programme.

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

  • Mapped to Service Challenges L1 (SF): Project a Positive and Professional Image

Course Objectives

At the end of the programme, participants will be able to :
  • Recognise the impact of one's professional image and persona on the organisation
  • Project a professional image and persona in accordance with organisational guidelines
  • Demonstrate effective communication skills when interacting with customers at the workplace

Pre-requisites

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Medium of Instruction & Trainer

English

Trainer: Trainee Ratio is 1: 24

Additional Note

- Important Note -

Transition of Service Excellence Competency Framework (SVCF) WSQ to Skills Framework (SF)

Transition period is 18 months from 1 April 2020 to 30 September 2020

From 1 April 2019, the Service Excellence Competency Framework (SVCF) WSQ will be transited to the Skills Framework Construct

  • Each SVCF Skills Standard (SS) is mapped to a Technical Skills and Competencies (TSC) across Retail (SF), at the corresponding levels. Following the transition, all SOAs will reflect the respective TSC titles and Proficiency levels instead of the SVCF WSQ SS titles.
  • Existing SVCF WSQ qualification titles and modules bundling will be retained
  • Trainees who have commenced studies of qualification programmes accredited to SS are to complete the programmes within the 18-month transition period. Trainees will be awarded qualifications based on existing SS codes
  • LHUB will offer SVCF WSQ modules (SS) till 30 June 2020
  • LHUB will offer SVCF (SF) modules under SFw from 1 July 2020 onwards
  • There should not be any WSQ courses based on SS from SVCF WSQ Framework from 1 October 2020
  • For more information, visit SSG Website: www.ssg.gov.sg/wsq/industry-and-Occupational-Skills/ServiceExcellence-Competency-Framework.html

Price

 

Individual Sponsored

Non-SME

SME

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

$330.00

$353.10

$330.00

$353.10

$330.00

$353.10

Singapore Citizens & PRs aged 21 years and above

$66.00

$89.10

$66.00

$89.10

$33.00

$56.10

Singapore Citizens aged 40 years and above

$33.00

$56.10

$33.00

$56.10

$33.00

$56.10

^Applicable for Singaporean Citizens ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@ntuclearninghub.com.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0040950-RET to find this course.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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