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People and Relationship Management L1: Work in a Diverse Service Environment powered by John Maxwell is a Program

People and Relationship Management L1: Work in a Diverse Service Environment powered by John Maxwell

Time limit: 16 days

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Full program description

People and Relationship Management L1: Work in a Diverse Service Environment powered by John Maxwell

Course Overview

For SEP Schedule, please click here.  

Are you and your organisation accepting and celebrating diversity differences at work?

Individuals are more creative and effective at problem-solving as part of a diverse team. Bringing people together from dissimilar backgrounds to be moulded into productive and cohesive units should be an integral part of every organisational culture. How can individuals embrace workplace diversity in their thoughts and actions?

In this programme, learners will recognise the full benefits of handling diversity through the importance of inclusiveness, emotional intelligence and resilience. They will also embark on useful approaches to understand themselves better and enhance their personal improvements through their daily experiences and service environment encounters through self-reflection and activities.

Empower yourself with relationship skills that deliver results today! Based on John Maxwells signature leadership series programmes, insightful and powerful concepts from 5 Strategies to Win with People have been included to support the course objectives and enhance your learning journey.

Who Should Attend

Professionals dealing with internal or external customers from various industry sectors.

Course Duration

16 Hours / Full-time

Course Outline

1. Celebrate Inclusiveness

How is inclusiveness in a diverse service environment important? Learners are encouraged to perceive their differences as learning gains, recognise the challenges diversity may cause and ways to translate them into authentic action plans for application at their workplace.

The topics include:
Inclusiveness
Embracing Diversity
Challenges Arising from Workplace Diversity

John Maxwell Highlights: Learn 8 practical tips to make the most of diversity in relationships.
 

2. Manage Ourselves First

Learners are introduced to emotion and how they lead to ones behaviors and actions. The qualities of a person, high in emotional intelligence are shared and explored through various experiential activities, relatable scenarios and examples.

The topics include:
Understanding Emotions
Emotional Intelligence
Are You High in Emotional Intelligence

John Maxwell Highlights: Explore ways to make people like you through The Charisma Principle.

3. Manage Conflicts

As learning needs to be sustainable, methods in handling diversity through self-monitoring are addressed in this segment. Learners are encouraged to reflect and seek feedback for self-awareness and continual personal improvements. They will also apply their new skills in a concluding activity with authentic service situations.

The topics include:
Methods to Self-Monitoring

John Maxwell Highlights: Understand The Situation Principle and the importance of building mutual trust.

Mode of Assessment

Participants would be assessed through course assessment exercises

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG)This programme is offered on a modular basis only.

  • Mapped to People and Relationship Management L1: Work in a Diverse Service Environment

Course Objectives

At the end of the programme, learners will be able to:

Recognise the importance of inclusiveness when working in a diverse service environment
Apply emotional intelligence when interacting with team members and customers in a diverse service  environment
Demonstrate resilience when faced with challenges in a diverse service environment
Monitor own actions in handling diversity in the diverse service environment

Pre-requisites

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Medium of Instruction & Trainer

  • English

    Trainer : Trainee Ratio is 1:24

Additional Note

- Important Note -

Transition of Service Excellence Competency Framework (SVCF) WSQ to Skills Framework (SF)

Transition period is 18 months from 1 April 2020 to 30 September 2020

From 1 April 2019, the Service Excellence Competency Framework (SVCF) WSQ will be transited to the Skills Framework Construct

  • Each SVCF Skills Standard (SS) is mapped to a Technical Skills and Competencies (TSC) across Retail (SF), at the corresponding levels. Following the transition, all SOAs will reflect the respective TSC titles and Proficiency levels instead of the SVCF WSQ SS titles.
  • Existing SVCF WSQ qualification titles and modules bundling will be retained
  • Trainees who have commenced studies of qualification programmes accredited to SS are to complete the programmes within the 18-month transition period. Trainees will be awarded qualifications based on existing SS codes
  • LHUB will offer SVCF WSQ modules (SS) till 30 June 2020
  • LHUB will offer SVCF (SF) modules under SFw from 1 July 2020 onwards
  • There should not be any WSQ courses based on SS from SVCF WSQ Framework from 1 October 2020
  • For more information, visit SSG Website: www.ssg.gov.sg/wsq/industry-and-Occupational-Skills/ServiceExcellence-Competency-Framework.html

Price

 

Individual Sponsored

Non-SME

SME

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

S$400.00

S$428.00

S$400.00

S$428.00

S$400.00

S$428.00

Singapore Citizens & PRs aged 21 years and above

S$128.00

S$156.00

S$128.00

S$156.00

S$40.00

S$68.00

Singapore Citizens aged 40 years and above

S$40.00

S$68.00

S$40.00

S$68.00

S$40.00

S$68.00

Prices are inclusive of GST and subject to other LHUB miscellaneous fees^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs


Individuals may enjoy UTAP funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0040372-RET to find this course.

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