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Handling Challenging Customers is a Program

Handling Challenging Customers

Time limit: 8 days

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Full program description

Handling Challenging Customers

What's In It For Me

  • Identify the types of customers and ways to handle them professionally
  • Able to cope and counter negative emotions
  • Able to use different service recovery to respond to the situation on the spot. 

Course Overview

Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients.
They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.
This workshop covers the knowledge and application skills required for a service professional in.
  • Handling Service Challenge
  • Handling Challenging Customers Professional
  • Managing Self After Distressing Situation

Who Should Attend

Professionals from all sectors dealing with internal or external customers.

Course Duration

16 Hours / Full-time

Course Objectives

  • At the end of the programme, participants will be able to:
  • Recognise triggers in the service environment that may lead to potential service challenges
  • Use service recovery procedures to respond to service challenges
  • Identify the types of difficult customers and methods to handle them professionally
  • Identify ways to cope with and counter negative emotions

Medium of Instruction & Trainer


Trainer : Trainee Ratio is 1:24


For corporate classes only, please contact us for more details on course fees at +65 6266 - LHUB (5482) or email

Prices are inclusive of GST and subject to other LHUB miscellaneous fees