Full program description

WSQ Manage Security Business

What's In It For Me

  • Elective module that is part of nationally recognized diploma in security management.
  • Develop business objectives, formulate marketing objectives and activities competently.
  • Identify potential markets, establish business strategies and implement plans to create profitability.

Who Should Attend

  • Security Supervisors with Full Advance Certificate
  • Security Agency Manager
  • Security Operations Manager
  • Chief Security Officer
  • Security Executives
  • PMET individual who meet the minimum requirement pre-requisites

Course Duration

35 hours (Including Assessment)

Mode of Assessment

A 3 hours assessment will be conducted by POLWEL at the end of the module
2 hours for written test: 2 weeks after training and
1 hour for final interview: 1 week after written test

Certification Obtained and Conferred by

Statement of Attainment (SOA) from the SkillsFuture Singapore (SSG) will be issued for each module graded competent

Course Objectives

This course enables trainees to develop business objectives, formulate marketing objectives and activities, identify potential markets and business strategy, establish processes, determine profitability, develop implementation plan, evaluate performance and review plan.

Course Outline

Develop business objectives

  • Set clear, concrete business objectives relevant to security agency's goals and objectives
  • Develop security business objectives collaboratively to meet identified market needs 
  • Conduct discussions to communicate business objectives and processes clearly to security team members to ensure common understanding of business goals and objectives
  • Review objectives regularly against capacity to meet targets and ensure they are realistic

Formulate marketing objectives and activities

  • Prioritise communication objectives within marketing strategies clearly to identify primary, secondary and key outcomes
  • Determine coherent and practical marketing activities linked to achievement of outcomes and approved by suitable managerial arrangements.
  • Prepare financial processes to identify timelines and performance outcomes.
  • Identify partnership and collaborations during finalisation of objectives

Identify potential markets and business strategies

  •  Identify and analyse marketing opportunities to promote security services regularly in term of viability and contribution to security business using available industry sources.
  • Write business plan for better understanding of where organisation is, where it wants to be and how it plans to get there.

Establish processes

  •  Review and establish programmes and functions to achieve security business objectives in line with organisational objectives.
  • Identify and prioritise tasks and activities in line with available resources.
  • Maintain documentation and information accurately in appropriate formats to ensure reliability of data. 

Determine profitability

  •  Monitor revenues and expenditures associated with security business objectives accurately using standard accounting techniques
  • Determine profitability and viability of operations accurately
  • Monitor source of revenue periodically and develop strategies to improve revenue

Develop implementation plan

  •  Establlish structured implementation targets and incorporate opportunities for review
  • Link activities to achievement of outcomes and targets and plan activities towards achieving targets
  • Communicate clear key performance indicators linked to client needs to security personnel
  • Establish and orientate suitable media activities to key client group
  • Collect and review feedback on strategies from security staff

Evaluate performance

  • Establish criteria to measure impact and success of promotional activites
  • Make adjustments to promotional strategy and product distribution promptly based on feedback of staff to ensure consistency of promotion
  • Evaluate performance achievement against organisational objectives clearly and concisely to assess effectiveness of marketing strategy

Review plan

  • Collect and evaluate current financial data to ensure consistency, quality and accuracy in accordance with organisational procedures
  • Identify and prioritise significant issues in meeting targets and objectives including comparative financial performances for review and decision-making
  • Incorporate adjustment of strategies and plans to address review for future planning arrangements in business plan.

Pre-requisites

  • Obtained Advanced Certificate in Security Supervision and at least a "N" level educational qualification
OR
  • At least an 'O' level educational qualification with at least 2 years of working experience
OR
  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking Min. Level 7
    • Reading/Writing Min. Level 7
    • Numeracy Min. Level 7

Medium of Instruction & Trainer

  • To be conducted by an external assessing body
  • Work observation - discussion, presentation, project work - throughout the entire training duration and final interview session
  • Short-answer written test questions - carried out in a class on a separate day after the training phase

Trainer : Trainee Ratio :  1:20

Funding Information

Course reference code in SkillsConnect: CRS-Q-0022909-SE

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 70% funding is available.

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Individual Pricing w/o GST w GST
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$517.50 S$589.95
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$517.50 S$589.95
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20
SME w/o GST w GST
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$103.50 S$175.95
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20

Prices are subject to changes and other LHUB miscellaneous fees

* Companies are to claim 20% directly with SSG

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

DMSB