Full program description

WSQ Manage Disorderly Conduct and Threatening Behaviour

What's In It For Me

  • Gain knowledge and skills in managing disorderly conduct.
  • Deal with threatening and abusive behaviour appropriately.
  • Learn how to escalate properly to supervisors and police and comply with legal requirements and operational procedures.

Who Should Attend

This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.

Course Duration

18 Hours (Including Assessment)

Course Outline

  • Prepare and dress according to organisational grooming standards 
  • Clarify details of work assignment and requirement for the day
  • Prepare area for work activities

Deter Threatening Behaviour Through Visible Security Presence

  • Identify areas of activities that may be high risk to abnormal behaviour
  • Show visible presence in designated areas to deter abnormal behaviour
  • Recognise abnormal behaviour promptly
  • Discourage abnormal behaviour with another security officer in pair
  • Report to supervisor or control room for reinforcements to deal with abnormal behaviour
  • Refer to briefing notes and instructions from clients on management of banned characters
  • Report details of intrusion to appropriate authorities in the event of entry of persons
  • Escalate situation to supervisor or police, in the case of emergency or fire
  • Comply with legal requirements and organisational procedures when deterring threatening behaviour through visible security presence

Deal With Disorderly/threatening Behaviour

  • Identify disorderly/threatening behaviour
  • Respond quickly to abnormal behaviour together with other security officer
  • Demonstrate effective communication skills
  • Get immediate help from others, when necessary if situation escalates
  • Report details of adverse behaviour to appropriate authorities

Mode of Assessment

An assessment (2 hours) will be conducted by POLWEL at the end of the module

Certification Obtained and Conferred by

  • Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Course Objectives

On completion of this module, trainee will gain knowledge skills in managing disorderly conduct, deal with threatening and abusive behaviour and be able to apply them in the workplace.


  • Minimum secondary 2 education


  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking Min. Level 4
    • Reading/Writing Min. Level 4
    • Numeracy Min. Level 4
  • Participants may also be required to undergo a pre-qualifying test during registration.
  • Participants who have taken WSQ Basic Licensing Units (Handle Security Incidents & Services and Provide Guard & Patrol Services – either under WSQ or NSRS) are also eligible.

Medium of Instruction & Trainer

  • Theory (30%) - Knowledge, Comprehension & Discussion

  • Practical (60%) - Role-play, demonstration & case study

  • Revision (10%)

Trainer : Trainee Ratio 1:20

Funding Information

Course reference code in SkillsConnect: CRS-Q-0023047-SE

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

·  Skills Connect: www.skillsconnect.gov.sg

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 


Individual Pricing w/o GST w GST
Course Fee S$515.00 S$551.05
SkillsFuture Funding, >=21 yrs old S$209.00 S$245.05
SkillsFuture Funding, >=40 yrs old S$65.00 S$101.05
WTS Funding (95%) S$25.75 S$61.80
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$515.00 S$551.05
SkillsFuture Funding, >=21 yrs old S$209.00 S$245.05
SkillsFuture Funding, >=40 yrs old S$65.00 S$101.05
WTS Funding (95%) S$25.75 S$61.80
Course Fee S$515.00 S$551.05
SkillsFuture Funding, >=21 yrs old S$65.00 S$101.05
SkillsFuture Funding, >=40 yrs old S$65.00 S$101.05
WTS Funding (95%) S$25.75 S$61.80

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes