Full program description

WSQ Manage and Resolve Conflict in Security Environment

What's In It For Me

  • Core module under nationally recognized diploma in security management.
  • Gain knowledge and skills to assess conflict situations confidently.
  • Be able to develop strategies to resolve conflicts and negotiate for resolution and closure.

Who Should Attend

  • Security Supervisors with Full Advance Certificate
  • Security Agency Manager
  • Security Operations Manager
  • Chief Security Officer
  • Security Executives
  • PMET individual who meet the minimum requirement pre-requisites

Course Duration

24 Hours (Including Assessment)

Course Outline

On completion of this unit, learner shall be able to:

Assess conflict situation

  • Define conflict clearly and highlight points of differences/ contention objectively 
  • Distinguish between facts and interpretation
  • Assess conflict situation to determine level of threat
  • Identify common concerns and goals in conflict
  • Use effective communication techniques to ensure understanding of information received or relayed
  • Seek support or advice from appropriate person when needed

Develop strategies to resolve conflict

  • Identify types of conflict.
  • Identify persons involved in conflict.
  • Identify and develop appropriate strategies to resolve conflict
  • Address problem not person
  • Identify factors which might impact safety and security of persons involved and formulate and implement appropriate responses or contingency measures following organisational procedures.
  • Apply appropriate techniques to maintain positive and effective interactions and minimise aggressive behaviour, taking cultural differences into account

  Negotiate resolution

  • Identify and analyse styles of negotiation
  • Identify and analyse signs of agreement
  • Identify and analyse signs of disagreement
  • Assess sources of power
  • Use negotiation techniques to maintain positive interaction and divert and minimise aggressive behaviour
  • Communicate in courteous manner which reflect sensitivity to individual social and cultural differences
  • Adapt negotiation tactics to counter party's style
  • Evaluate negotiation content to act in decisive manner

Negotiate closure 

  • Negotiate for mutually acceptable solution by all parties 
  • Communicate outcome of negotiation to appropriate person

Mode of Assessment

  • To be conducted by an LHUB representative
  • Work observation - discussion, presentation, project work - throughout the entire training duration and final interview session
  • Short-answer written test questions - carried out in a class on a separate day after the training phase

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent 

Course Objectives

This course enables security personnel to assess conflict situation, develop strategies to resolve conflict, negotiate resolution and closure.  


  • Obtained Advanced Certificate in Security Supervision and at least a "N" level educational qualification
  • At least an "O" level educational qualification with at least 2 years of working experience
  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking Min. Level 7
    • Reading/Writing Min. Level 7
    • Numeracy Min. Level 7

Medium of Instruction & Trainer

  • Lecture / Group Discussion

  • Case Study / Group Discussion & Presentation

  • Project Work / Group Discussion, Presentation and Individual Submission

Trainer : Trainee Ratio : 1:15

Funding Information

Course reference code in SkillsConnect: CRS-Q-0023197-SE

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 70% funding is available.

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 


Individual Pricing w/o GST w GST
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$645.00 S$717.45
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$645.00 S$717.45
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20
Course Fee S$1035.00 S$1107.45
SkillsFuture Funding, >=21 yrs old S$103.50 S$175.95
SkillsFuture Funding, >=40 yrs old S$103.50 S$175.95
WTS Funding (95%) S$51.75 S$124.20

Prices are subject to changes and other LHUB miscellaneous fees

* Companies are to claim 20% directly with SSG

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY