Full program description

WSQ Lead and Manage a Team of Security Officers

What's In It For Me

  • Supervisory skills for career progression.
  • Be able to lead and manage a team of Security Officers.
  • Assess and review the performance of the team professionally.

Who Should Attend

This security training course is suitable for anyone who wants to start a career as a Security Supervisor or any Security officer who wants to upgrade themselves with supervisory skills for career advancement opportunities in the Security Industry

Course Duration

24 Hours (3 Days Excluding Assessment)

Mode of Assessment

2 hours per candidate (role play and oral questions) by NTUC LearningHub

Certification Obtained and Conferred by

  • Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
  •  Certificate of Attendance from NTUC LearningHub®

Course Objectives

This course equips the security personnel with knowledge and skills in leading and managing a team of Security Officers and be able to apply them to the work place.

Course Outline

  1. Plan for performance of security Team

    • Identify and determine the purpose, roles, responsibilities and accountabilities of the team of security officers

    • Plan work tasks and schedules with security team members to enable achievement of team goals and objectives in accordance with organisational procedures.

    • Identify and clarify team requirements within the security officers to ensure an accurate interpretation and understanding of work specifications

    • Agree on performance measures and requirements with the security team

    • Provide appropriate support to the security team as required to identify and resolve problems that may impede its performance.

  2. Lead to influence security team performance

    • Model positive behaviour and performance to security officers.

    • Suggest improvements to organisational standards and values which may damage the organisation’s image using established communications channels.

    • Encourage security officers to work responsibly and improve performance.

    • Encourage security officers to work together as a team.

    • Assist management to ensure ideas and information receive the acceptance and support of other security officers.

  3. Assess security team performance

    • Monitor competencies of individual security officers and the team systematically to assess progress in achieving security team goals and objectives

    • Carry out monitoring of security officers’ individual and team performance against defined performance criteria in accordance with organisational procedures.

    • Identify strengths and weaknesses of security officers in the team and assess developmental requirements of security officers in accordance with organisational human resource plan

    • Identify variations in the quality of work performance of individual security officers and take positive action to address deficiencies

    • Refer to appropriate person(s) for performance issues that cannot be rectified or resolved with individual security officers.

  4. Review security team performance

    • Provide security officers with constructive feedback, positive support and advice on individual and/or team performance

    • Identify areas and priorities for development based on an analysis of assessed performance and skill and knowledge levels against personal and team goals

    • Identify and arrange for developmental opportunities to improve security officers’ individual and team competence

    • Review individual and security team goals and objectives regularly to meet changes in client requirements and/or organisational direction.

    • Recommend development plans for each security officer to appropriate person to identify relevant development activities in accordance with organisational requirements

Pre-requisites

  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking   Min. Level 7
    • Reading/Writing  Min. Level 7
    • Numeracy  Min Level 7

Medium of Instruction & Trainer

  • Practice Performance

  • Interview

  • Oral Questions

Trainer : Trainee Ratio : 1:20

Funding Information

Course reference code in SkillsConnect: CRS-Q-0012084-SE

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

·  Skills Connect: www.skillsconnect.gov.sg

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Individual Pricing w/o GST w GST
Course Fee S$980.00 S$1048.60
SkillsFuture Funding, >=21 yrs old S$572.00 S$640.60
SkillsFuture Funding, >=40 yrs old S$380.00 S$448.60
WTS Funding (95%) S$49.00 S$117.60
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$980.00 S$1048.60
SkillsFuture Funding, >=21 yrs old S$572.00 S$640.60
SkillsFuture Funding, >=40 yrs old S$380.00 S$448.60
WTS Funding (95%) S$49.00 S$117.60
SME w/o GST w GST
Course Fee S$980.00 S$1048.60
SkillsFuture Funding, >=21 yrs old S$380.00 S$448.60
SkillsFuture Funding, >=40 yrs old S$380.00 S$448.60
WTS Funding (95%) S$49.00 S$117.60

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

Please note that prices are subject to changes

LMSO