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Manpower Planning (Monitor and Review Security Operations) is a Program

Manpower Planning (Monitor and Review Security Operations)

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Full program description

Manpower Planning (Monitor and Review Security Operations)

Course Overview

This competency unit equips security supervisors with the knowledge and skills to prepare, monitor and review security operations as required to operate in the field of the Security Industry.

Who Should Attend

Potential participants of this Monitor and Review Security Operations (SE-SO-310E-0) could be:

Learners who are Security Supervisors, and equivalent.

Course Duration

24 Hours

Course Outline

At the end of this course, learners shall be competent to perform the following Performance Criteria:

Competency Element 1: Prepare for Security Operations

PC 1.1: Obtain and review assignment instructions to identify relevant client and organisational requirements. Assignment instructions may include the followings:

  • instructions from appropriate persons client, operations manager / executive
  • work tasks, objectives and schedules
  • resource and equipment requirements
  • reporting and documentation requirements
  • organisational policies and procedures applicable to the conduct of security operations

  Relevant information may include the followings:

  • security operational plans
  • personnel schedules
  • communication and reporting channels
  • operations manuals
  • organisational operating procedures and policies

PC 1.2:  Identify operating environment and any relevant equipment or resource requirements. Operating environment may relate to the following issues:

  • nature of operations
  • situational issues
  • environmental issues
  • stakeholders, such as management, building owners, public 
  • scale of operations

PC 1.3:  Check security equipment and requirements for operational effectiveness in accordance with manufacturers specifications and organisational requirements. Security technology and equipment may include the following equipment:

  • communication equipment (such as two-way radio, pager, telephone, mobile telephone)
  • security equipment (such as CCTV, video cameras, fire alarm, burglary system)

PC 1.4:  Conduct daily briefing, roll call and deployment duties for security officers under direct supervision.

PC 1.5:  Conduct daily checks on attire and punctuality of security officers in accordance with organisational procedures and standards.

PC 1.6:  Communicate with security officers on events, news updates, and instructions passed down from head office or management such as the following:

  • educate security officers on customer service

PC 1.7:  Review manpower deployment plan and deploy manpower in accordance with requirements stipulated in the manpower deployment plan.

Competency Element 2: Monitor Security Operations

PC 2.1:  Monitor security officers work performance and operational readiness to ensure adherence to client and organisational requirements, which may include the followings:

  • radio communication checks and verification
  • random spot checks
  • observations from CCTV

PC 2.2:  Monitor operational plan against security operations and adjust as required to maintain and/or improve efficiency and effectiveness of security operations.

PC 2.3:  Promptly identify factors affecting the achievement of assignment, and recommended variation to operational plans are negotiated with and approved by appropriate person(s).

Factors may include the followings:

  • competing work demands
  • technology / equipment breakdowns
  • unforeseen incidents
  • workplace hazards, risks and controls
  • environmental factors (time, weather)
    • resource and materials availability

PC 2.4:  Supervise and monitor security officers discipline, welfare and work performance that includes the followings:

  • provide counselling, if necessary
  • refer difficult cases to appropriate person

PC 2.5:  Identify requests made by appropriate person and promptly provide assistance which may involve the followings:

  • providing back-up support
  • explaining / clarifying
  • problem solving
  • providing feedback to another team member
  • undertaking extra tasks as necessary

PC 2.6:  Record all relevant operational information in a timely and accurate manner in accordance with organisational procedures.

Competency Element 3: Review Security Operations

PC 3.1:  Review and evaluate security operations regularly which may include the followings:

  • review against specifications and other documentation within organisational procedures and client requirements 
  • competency assessment for recording purposes

PC 3.2:  Conduct regular briefings and debriefings of all security officers to ensure effective exchange of information, including the followings:

  • prepare handing over duties to next shift 
  • ensure deployment for day is completed
  • brief the next shift supervisor

PC 3.3:  Provide incident observations, if any and relevant information constructively and identify opportunities for improvement. Opportunities for improvement may include the followings:

  • on-the-job instruction
  • training, coaching and mentoring
  • structured feedback
  • performance appraisals
  • operational effectiveness assessment
  • gaps in operational coverage as determined in internal auditing or assessment processes

PC 3.4:  Review security operations and forward written findings and recommendations to appropriate person.

PC 3.5:  Complete and process all relevant workplace documentation in accordance with legislative and organisational procedures. Documentation may include the followings:

  • written information
  • reports / reports of incidents
  • radio / telephone records
  • shift reference files
  • daily / weekly reports
  • logs, journal and / or activity reports
  • field notes and security notebooks

Mode of Assessment

Course + Assessment

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-SOP-3008-1.1 Manpower Planning.

Course Objectives

On completion of this module, trainee will gain knowledge skills on

  • Prepare for security operations
  • Monitor security operations
  • Review security operations


Participants who signed up for this Monitor and Review Security Operations (SE-SO-310E-0) are assumed to have the following skills and knowledge:

  • Be able to listen and speak in English at ESS Level 5
  • Be able to read and write in English at ESS Level 5
  • Be able to manipulate numbers at a proficiency level at ESS Level 5

Medium of Instruction & Trainer

Trainer: Trainee Ratio is 1: 20



Individual Sponsored

Company Sponsored







w/o GST


w/o GST


w/o GST


Original Course Fee







Singapore Citizens & PRs aged

21 years and above







Singapore Citizens aged 40

years and above

(Mid-Career Enhanced Subsidy)








SkillsConnect Code: CRS-Q-0037952-SEC

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
  • Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
  • NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)

Company Sponsored

  • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
  • Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr

SkillsFuture Credit

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding

Union Training Assistance Programme (UTAP)

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.