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Implement Design Thinking is a Program

Implement Design Thinking

Time limit: 24 days

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Full program description

Implement Design Thinking

Course Overview

The Design Sprint methodology can be used to solve all kinds of challenges. Best known for injecting speed and innovation into product development, the methodology can also be used to develop new processes, create or update a brand, or even define the vision for an organizations impact in the world.

This method was first developed by Google after experimenting with different Design Thinking methodologies. The resulting framework is flexible, and adaptable to different goals and organisational cultures.

The program will help participants to establish the design sprint framework to proliferate design thinking across the organisation. There will be special focus on implementing the design sprint framework for answering critical business questions through design, prototyping, and testing ideas with users.

The workshop, conducted by a Design Sprint expert, will ensure participants work through the sprint structure to fast-forward into the future to see finished product and customer reactions, before making any expensive commitments.

Who Should Attend

Project Team 

Course Duration

Day 1

  • Overview of the Process
  • Sprint Challenge
  • Ice breaker
  • Lightning Talks
  • How Might We
  • Affinity mapping
  • Experience Maps
  • Define Success and Set Goals / User Value Matrix, Brand Persona Definition
  • Bootup Note taking
  • Sketching - Crazy 8s
  • Crazy 8s Presenting & Voting
  • Solution Sketch / Role Playing

Day 2

  • Discuss Error Recovery
  • Solution Sketch
  • Assumptions and Sprint Questions
  • Decide what to Prototype
  • Begin storyboarding
  • Assign tasks
  • Start Prototyping
  • Write scripts
  • Align mock flows to scripts

Day 3

  • Finish Prototypes Review
  • User Participant / Testing Sessions
  • Debrief
  • Final Share out

 

Course Outline

Module 1: Understand

In the Understand phase, you will create a shared knowledge base across all participants. Using the Lightning Talk method, knowledge experts across the business are invited to articulate the problem space from business, user, competitor, and technological angles.

  • Lightning Talks
  • HMW Sharing & Affinity mapping
  • Inspirational Examples
  • Experience Map

Module 2: Define

In the Define phase, the team evaluates everything they learned in the Understand phase to establish focus. This is done by defining specific context and desired outcomes of potential solutions. The phase concludes by choosing a specific focus for your Sprint, as well as goals, success metrics, and signals.

  • Define Success and Set Goals / User Value Matrix, Brand Persona Definition

Module 3: Sketch

In the Sketch phase, the Design Sprint team generates and shares a broad range of ideas as individuals. You will start by looking for inspiration, such as solutions in alternative spaces. Then, each Design Sprint participant will individually generate ideas for consideration. From there, the team will narrow down ideas as group to a single, well-articulated Solution Sketch per person.

  • Boot-up Note Taking
  • Crazy 8s
  • Assumptions & Sprint Questions

 Module 4: Decide

In the Decide phase, the Design Sprint team finalizes the direction or concept to be prototyped. Each participant will share their Solution Sketch, and the team will find consensus on a single idea through decision-making exercises. The final direction will aim to address the Design Sprint focus.

  • Present
  • Dot Voting

Module 5: Prototype

In the Prototype phase, the Design Sprint team will work together to create a prototype of your concept. This is when many decisions are made around what exactly the concept is and includes. You will aim to create a prototype that is just real enough to validate, and you will do it fast!

  • Role Playing (Refine Flow with Error Repair incorporated)
  • Final Script for Interview
  • Wizard of Oz
  • Dialog Flow

Module 6: Validate

In the Validate phase, the Design Sprint team will put your concept in front of users - this is your moment of truth! You will gather feedback from users who interact with your prototype, and if relevant, you will conduct stakeholder and technical feasibility reviews. Youll end your Sprint with a validated concept or an invalidated concept to improve on. Either way, youve made progress.

  • Usability Test

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

  • Mapped to Design Thinking Practice (SF) DSN-ACE-5014-1.1

Course Objectives

  • Create a shared knowledge base
  • Define context and the desired outcomes
  • Generate ideas by looking in alternative spaces
  • Create a prototype of the concept
  • Gather feedback and conduct feasibility reviews

Pre-requisites

Pre-requisite: This workshop is suitable for supervisory and managerial staff that have prior knowledge of Design Thinking or have attended the Design Thinking for Operations module.

Additional Note

Workshop Resources

  • Activity templates (which can be used in future too)
  • Exercises and activities
  • Videos
  • Quizzes

Customisations Available

  • Incorporating problem statements from your company
  • Including exercises based on your products or services
  • Using checklists that match your processes

Price

Full Course Fees: $2700.00 (before GST)

*Funding Avilable