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Design Thinking for Operations (SF) is a Program

Design Thinking for Operations (SF)

Time limit: 16 days

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Full program description

Design Thinking for Operations (SF)

Course Overview

Design thinking is a human-centered approach to innovation that integrate the needs of people, the possibilities of technology, and the requirements for business success. It focusses on taking action to quickly build out ideas, test and refine. It is a proven blueprint to come up with innovative solutions within a short period of time.

The program will help participants to apply design thinking methodologies and execute design thinking processes to challenge norms and conventions in the organisation. There will be a special focus on problem-solving for digital transformation in an increasingly digital world.

The workshop, conducted by a Design Thinking expert, will ensure participants work through the six stages of the Design Thinking process to facilitate unique and innovative solutions.

Unique Selling Point:

  • Integrates end-to-end design thinking for corporate innovation
  • Best in class design thinking content powered by Wiley
  • Tailored learning content that fits your organisation strategies
  • Challenge-based learning to solve real problems
  • Facilitate by design thinking practitioners

Who Should Attend

All Employees

Course Duration

16 Hours

Day 1

  • Establish why Design thinking approach is a sought after 21st century problem solving skill
  • Discuss the elements of Design Thinking mindset and learn tips on how to cultivate this mindset
  • Visit the key steps of Design Thinking through exercises
  • Hands-on experience of the Design Thinking approach and process (six steps) with a real life example

Day 2

  • Continue with the case study and discuss the remaining steps of the design thinking process
  • Create a Design Thinking Culture
  • Conclude with query handling and call for action

Course Outline

LU1: Overview of Design Thinking

  • Introduction to Design Thinking
  • Design Thinking Process & Framework

LU2: Empathize and Understand

  • Empathize to understand
  • Observation techniques

LU3: Defining Needs

  • Formulating a design challenge
  • Defining Needs

 LU4: Ideating for Solutions

  • Brainstorming for more Ideas
  • Screening and prioritizing Ideas

LU5: Prototyping

  • Prototyping methods
  • Tools for communicating ideas through prototypes

LU6: Testing to Validate

  • Gathering user feedback
  • Responding to feedback

LU7: Design Thinking Culture

  • Building a design thinking culture in an organization

LU8: Summary and Review

  • Successful Design Thinking

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

  • Mapped to Design Thinking Practice (SF) DSN-ACE-3014-1.1

Course Objectives

  • Build-up empathy and realise true innovations 
  • Internalise the design thinking mindset 
  • Create solution prototypes 
  • Test prototypes in real-world testing
  • Review stakeholders feedback

Medium of Instruction & Trainer

Trainer: Trainee Ratio is 1:20

Learning Methodology: Practical Hands-On Challenge-Based Learning

Additional Note

Workshop Resources

  • Activity templates 
  • Exercises and activities
  • Videos
  • Quizzes

Class Size:

  • Min Pax: 15
  • Max Pax: 20




Individual Pricing 


Course fees 

 $ 834.60 

Corporate Pricing

 w GST 



Course Fees

 $ 834.60 

SkillsFuture Funding : Singapore Citizen below 40 yrs old & Singapore PRs

 $ 250.38 

SkillsFuture Mid-Career Enhanced Funding* : Singapore Citizen >= 40 yrs old earning > $2000 /month

 $ 94.38


Course Fees

 $ 834.60 

SkillsFuture Funding* : Singapore Citizen below 40 yrs old & Singapore PRs

 $ 94.38

Prices are inclusive of GST and subject to other LHUB miscellaneous fees. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email

*SCN Reference Number : CRS-Q-0040306-DSN

*Fees shown after additional funding claimable by company via Skillsconnect Portal

*Funding applicable for CTC Companies only

*Funding valid till 31st July 2021

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.