Full program description

NICF - Apple MacOS Support Essentials

What's In It For Me

  • Be trained in troubleshooting macOS Sierra using tools and resources in macOS Sierra.
  • Learn to support macOS Sierra users.
  • Prepares you for Apple Certified Support Professional (ACSP) 10.12 certification.

Course Overview

NTUC LearningHub Course Code: NICF104

Skillsconnect Code: CRS-Q-0030778-IT

This course describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • People who support Mac users
  • People who manage computer networks or computer labs that run macOS

Course Duration

3 Days / 22 Hours

Course Outline

Installation and Configuration

  • Install macOS Sierra
    • About macOS Sierra
    • Select an Installation Method
    • Prepare to Upgrade a Previous System
    • Prepare the System Disk
    • Upgrade and Install macOS
    • Troubleshoot Installation Issues
  • Set Up and Configure macOS
    • Configure a New System
    • Manage System Settings
    • Inspect System Information
  • Use macOS Recovery
    • Start Up from macOS Recovery
    • About macOS Recovery Utilities
    • Create a macOS Recovery Disk
  • Update macOS
    • About Automatic Software Updates
    • Manually Install Updates
    • Examine Installation History

User Accounts

  • Manage User Accounts
    • About User Accounts
    • Configure User Accounts
    • Restrict Local User Access
    • Configure Login and Fast User Switching
  • Manage User Home Folders
    • About User Home Folders
    • Delete User Accounts
    • Migrate and Restore Home Folders
  • Manage Security and Privacy
    • About Password Security
    • Manage Secrets in Keychain
    • Use iCloud Keychain
    • Manage System Security
    • Manage User Privacy
  • Manage Password Changes
    • Change Known Passwords
    • Reset Lost Passwords
    • Reset User Keychains
    • Secure System Startup

File Systems and Storage

  • Manage File Systems and Storage
    • About File Systems
    • Mount, Unmount, and Eject Disks
    • Inspect File-System Components
    • Manage File Systems
    • Troubleshoot File Systems
  • Manage FileVault
    • About FileVault
    • Enable FileVault
    • Use FileVault Recovery
  • Manage Permissions and Sharing
    • About File-System Permissions
    • Examine Permissions for Sharing
    • Manage Permissions

Data Management

  • Use Hidden Items, Shortcuts, and File Archives
    • Examine Hidden Items
    • Examine Bundles and Packages
    • Use File-System Shortcuts
    • Use File Archives
  • Manage System Resources
    • About macOS File Resources
    • About System Integrity Protection
    • Manage Font Resources
  • Use Metadata, Spotlight, and Siri Exercise
    • About File System Metadata
    • Search with Spotlight and Siri
  • Manage Time Machine
    • About Time Machine
    • Configure Time Machine
    • Restore from Time Machine

Applications and Processes

  • Install Applications
    • Use the Mac App Store
    • About Process Environments
    • About Application Security
    • Use Traditional Installation Methods
    • Remove Installed Software
  • Manage Documents
    • Use Alternate Applications
    • Use Auto Save and Versions
    • Manage Document Locking
    • Store Documents in iCloud
  • Manage and Troubleshoot Applications
    • About Applications and Processes
    • Manage Application Extensions
    • Monitor Applications and Processes
    • Troubleshoot Applications

Network Configuration

  • Manage Basic Network Settings
    • About Network Terminology
    • About Network Activity
    • Configure Basic Network Settings
  • Manage Advanced Network Settings
    • Manage Network Locations
    • About Network Interfaces and Protocols
    • Manage Network Services
    • Configure VPN Settings
    • Configure Advanced Network Settings
  • Troubleshoot Network Issues
    • Troubleshoot General Network Issues
    • Troubleshoot Using Network Utility

Network Services

  • Manage Network Services
    • About Network Services
    • Configure Network Service Applications
    • Connect to File-Sharing Services
    • Troubleshoot Network Services
  • Manage Host Sharing and Personal Firewall
    • Enable Host-Sharing Services
    • Control Remote Computers
    • Share Files via AirDrop
    • Manage the Personal Firewall
    • Troubleshoot Shared Services

System Management

  • Troubleshoot Peripherals
    • About Peripheral Technologies
    • Manage Bluetooth Devices
    • Troubleshoot Peripheral Issues
  • Manage Printers and Scanners
    • About Printing in macOS
    • Configure Printers and Scanners
    • Manage Print Jobs
    • Troubleshoot Printing Issues
  • Troubleshoot Startup and System Issues
    • Understand System Initialization
    • About User Sessions
    • About Sleep Modes, Logout, and Shutdown
    • Use Startup Shortcuts
    • Troubleshoot System Initialization
    • Troubleshoot User Sessions

Mode of Assessment

Students must complete a paper-based NICF assessment during class.

Certification Obtained and Conferred by

Awarded NICF Statement of Attainments (SOAs)

Upon completion of the course, students will also be awarded with SOAs from SSG.

Course Objectives

This course will enable participants to understand

  • How to use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Pre-requisites

  • macOS knowledge and navigation skills
  • Basic understanding of computer networking

Funding Information

  • SSG Funding

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG with Cat-B Funding (PME Level).

Eligible Singapore Citizens can use their SkillsFuture credit to offset course fee payable after SSG funding.

  • Union Training Assistance Programme (UTAP):

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. 

Price

Course Fee with SSG Cat-B funding

Individual Sponsored

Company Sponsored

w/o GST

w GST

Non-SME

SME

w/o GST

w GST

w/o GST

w GST

Original Course Fee

$1,800.00

$1,926.00

$1,800.00

$1,926.00

$1,800.00

$1,926.00

Singapore Citizens & PRs aged 21 years and above

$1,470.00

$1,596.00

$1,470.00

$1,596.00

$700.00

$826.00

Singapore Citizens aged 40 years and above

$700.00

$826.00

$700.00

$826.00

$700.00

$826.00

Singapore Citizens aged 35 years and above who are not earning more than $2,000 per month (WTS Scheme)

$90.00

$216.00

$90.00

$216.00

$90.00

$216.00

Remarks:

Individual Sponsored


  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. 
  • Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.
  • NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP). 

Company Sponsored


  • Absentee Payroll claimable by SMEs: Up to 80%of hourly basic salary capped at $7.50/hr 
  • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr 
  • Absentee payroll claimable by companies (SMEs and Non-SMEs) sponsoring candidates under WTS Scheme: Up to 95% of hourly basic salary (no dollar cap)

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees

NICF104