Full program description

WSQ Manage Quality Systems and Processes

What's In It For Me

  • Learn about the national and/or international standards on quality management and quality services adopted by organisations
  • Acquire the knowledge and skills in managing quality systems and processes at the workplace that includes managing customer expectations on quality aspects, monitoring the cost of quality and assuring work processes are performing in an acceptable manner
  • Learn about how to apply, demonstrate and practice the knowledge and skills on applying managing quality systems and processes

Course Overview

SkillsFuture Singapore (SSG) developed the Workforce Skills Qualifications (WSQ) Certified Associate Operations Executive (AOE) qualification under the Generic Manufacturing Skills (GMS) WSQ framework.

WSQ AOE comprises of 4 modules covering the core planning and execution competencies required of PMEs:

  • Module 1: WSQ Apply Management Level Planning Skills
  • Module 2: WSQ Apply Project Management Skills
  • Module 3: WSQ Manage Process Improvement
  • Module 4: WSQ Manage Quality Systems and Processes

Who Should Attend

New and experienced professionals, managers and executives (PMEs) within the manufacturing and service-related industries.

Course Duration

40 hours inclusive of assessment hours

Full-Time

Course Outline

  • Familiarises learners with the national and/or international standards on quality management and quality services adopted by organisations. It also facilitates learners to acquire the knowledge and skills in managing quality systems and processes at the workplace that include managing customer expectations on quality aspects, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques.

  • Provides learners the opportunity to apply, demonstrate and practice the knowledge and skills learnt on applying managing quality systems and processes through classroom and practical sessions.

Mode of Assessment

Work assignment, presentation, role play

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Course Objectives

This programme is designed to provide PMEs with the essential skills, competencies, and knowledge in the areas of project management, quality management, business process improvement and people management.

  • National/ international quality standards
  • Workplace quality system requirements
  • Scopes of quality system and processes
  • Customer expectations
  • Dimension of quality
  • Communication means
  • Use of statistical process control tools for measuring and tracking of quality performance
  • Quality issues resolution process

Medium of Instruction & Trainer

  • Medium of Instruction: English

  • Trainer: Trainee Ratio: 1 : 20

Funding Information

Course reference code in SkillsConnect: CRS-Q-0020483-MF

Skills Development Fund (SDF) and SkillsFuture Funding:

·  Participants must attend at least 75% of the course, complete the exam with a pass or competent result.

·  Online applications are not applicable to companies applying for funding with Absentee Payroll.

·  Workforce Training Support (WTS) funding only applies to a trainee who is 35 years old and above with a monthly income of $1,900 and below.

For Company Registration:

·  Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.

·  Training Grant number is to be submitted together with the registrations.

·  Payment for the course must be using company cheque or via GIRO.

·  For more information on SDF Training Grant application, please click here

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

ndividual Pricing w/o GST w GST
Course Fee S$2000.00 S$2140.00
SkillsFuture Funding, >=21 yrs old S$1400.00 S$1540.00
SkillsFuture Funding, >=40 yrs old S$200.00 S$340.00
WTS Funding (95%) S$100.00 S$240.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$2000.00 S$2140.00
SkillsFuture Funding, >=21 yrs old ^ S$1340.00 S$1480.00
SkillsFuture Funding, >=40 yrs old S$200.00 S$340.00
WTS Funding (95%) S$100.00 S$240.00
SME w/o GST w GST
Course Fee S$2000.00 S$2140.00
SkillsFuture Funding, >=21 yrs old S$1400.00 S$1540.00
SkillsFuture Funding, >=40 yrs old S$200.00 S$340.00
WTS Funding (95%) S$100.00 S$240.00

Prices are subject to changes and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

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