Full program description

WSQ Apply Root Cause Analysis (ARCA)

What's In It For Me

  • Learn how to determine the root cause(s) at the workplace in accordance with root cause analysis method and carry out root causes analysis, generate corrective and preventive actions using appropriate tools
  • Learn how to evaluate and decide the corrective and/or preventive action(s) in accordance with root cause analysis method and report root causes while recommending the corrective and/or preventive action(s) in accordance to organisational procedures
  • Learn to monitor the effectiveness of actions taken in accordance with organisational procedures so that corrective and/or preventive action(s) implemented in accordance with organisational procedures can be sustained

Course Overview

Who Should Attend

Employees in the operational roles, supervisors and management roles for both manufacturing and service sectors who are able to act as change agents within the organization to drive productivity with measurable outcomes.

Course Duration

16 hours (Inclusive of assessment)

Course Outline

  • Determine the root cause(s) at the workplace in accordance with root cause analysis method.
  • Carry out root causes analysis, generate corrective and preventive actions using appropriate tools.
  • Evaluate and decide the corrective and/or preventive action(s) in accordance with root cause analysis method.
  • Report root causes and recommend the corrective and/or preventive action(s) in accordance with organisational procedures.
  • Monitor the effectiveness of actions taken in accordance with organisational procedures.
  • Sustain the corrective and/or preventive action(s) implemented in accordance with organisational procedures.
  • Implement root cause analysis in the workplace in accordance with root cause analysis method. 

Mode of Assessment

Quiz and project assignment.

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Course Objectives

On completion of this unit, the learner will be able to identify problems systematically, collect relevant information to clarify the problems, analyze root cause(s) and suggest an action(s) to resolve the problems. Participants will also be able to check with the effectiveness of the action(s) taken and its integration to the organisation's overall management system in preventing the recurrence of the problem.

Pre-requisites

  • 'O' Level educational qualification

OR

  • Participants with the following competency ratings from the Employability Skills are eligible:

- Listening/ Speaking Min. Level 7

- Reading/ Writing Min. Level 7

 - Numeracy Min. Level 7

Medium of Instruction & Trainer

  • Lecture presentation
  • Group discussions
  • Presentation

Funding Information

Course reference code in SkillsConnect: CRS-Q-0023824-MF

Skills Development Fund (SDF) and SkillsFuture Funding:

·  Participants must attend at least 75% of the course, complete the exam with a pass or competent result.

·  Online applications are not applicable to companies applying for funding with Absentee Payroll.

·  Workforce Training Support (WTS) funding only applies to a trainee who is 35 years old and above with a monthly income of $1,900 and below.

For Company Registration:

·  Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.

·  Training Grant number is to be submitted together with the registrations.

·  Payment for the course must be using company cheque or via GIRO.

·  For more information on SDF Training Grant application, please click here

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Individual Pricing w/o GST w GST
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old S$128.00 S$156.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old ^ S$128.00 S$156.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00
SME w/o GST w GST
Course Fee S$400.00 S$428.00
SkillsFuture Funding, >=21 yrs old S$128.00 S$156.00
SkillsFuture Funding, >=40 yrs old S$40.00 S$68.00
WTS Funding (95%) S$20.00 S$48.00

Prices are subject to changes and other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

ARCA