Full program description

Managing Diversity (WSQ Manage A Diverse Service Environment powered by John Maxwell) - L3

What's In It For Me

  • Learn how to explore different ways and methods to heighten team cohesion
  • How to turn threats and challanges into opportunites for the organisation
  • Able to achieve Organisation service excellence

Course Overview

What are some habits of successful self-leaders? How can business leaders create value out of workplace diversity?

The first rule of leadership is to always lead yourself well. An important key for effective leaders is committing one self to the lifelong practice of self-awareness and comprehending the diverse world around us. When leaders work on their self-awareness, they become more aware of the things that are happening around them and are able to intervene by taking on a leadership role.

In this programme, learners will explore topics on self-discovery, people intelligence and how to become a charismatic leader. They will also understand how to turn diversity challenges into opportunities and identify useful methods to heighten team cohesion.

Be a great leader by sending a powerful message of your commitment to diversity and inclusion today. Based on John Maxwell's signature leadership series programmes, insightful and powerful concepts from "5 Strategies to Win with People" have been included to support the course objectives and enhance your learning journey.

Who Should Attend

Professionals and service coaches empowered with leadership roles such as Supervisors and Service Team Leaders.

Course Duration

16 Hours / Full-time

Course Outline

1. Manage Self
  • Do You Like Yourself?
  • Are You People-Intelligent?

John Maxwell Highlights: Explore who you really are and how you determine others through The Lens Principle.

2. Manage Individuals

  • They Are All Made Differently
  • They Have Varying Levles of Abilities
  • Your Commitment to Your Team

John Maxwell Highlights: Identify your blind spots and practice The Exchange Principle.

3. Manage A Diverse Team

  • Celebrate Inclusiveness
  • Embrace Diversity
  • Manage Opportunities & Challenges Arising from Diversity
  • The ABC's of Building Team Cohesion

John Maxwell Highlights: Understand The Boomerang Principle and how to create synergy within your team.

Mode of Assessment

Participants would be assessed through course assessment exercises

Certification Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG)This programme is offered on a modular basis only.

  • Mapped to WSQ Manage A Diverse Service Environment

Course Objectives

At the end of the programme, learners will be able to:

  • Promote an inclusive work environment
  • Build team cohesion to achieve organisational service excellence
  • Manage challenges and opportunities relating to diversity that have implications on service delivery


Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Medium of Instruction & Trainer


Trainer : Trainee Ratio is 1:24


Individual Pricing w/o GST w GST
Course Fee S$460.00 S$492.20
SkillsFuture Funding, >=21 yrs old S$188.00 S$220.20
SkillsFuture Funding, >=40 yrs old S$60.00 S$92.20
WTS Funding (95%) S$23.00 S$55.20
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$460.00 S$492.20
SkillsFuture Funding, >=21 yrs old ^ S$188.00 S$220.20
SkillsFuture Funding, >=40 yrs old S$60.00 S$92.20
WTS Funding (95%) S$23.00 S$55.20
Course Fee S$460.00 S$492.20
SkillsFuture Funding, >=21 yrs old S$60.00 S$92.20
SkillsFuture Funding, >=40 yrs old S$60.00 S$92.20
WTS Funding (95%) S$23.00 S$55.20

^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

Individuals may enjoy UTAP and WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg.

When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0027953-SVCF to find this course.