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Service Proficiency Programme Level 2 is a Program

Service Proficiency Programme Level 2

Time limit: 30 days

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Full program description

Service Proficiency Programme Level 2

What's In It For Me

  • Communicate basic phrases and sentences at the workplace
  • Read sight words and simple phrases
  • Manage entry-level jobs that involve oral communication in English  

Who Should Attend

*Singapore Work Permit Holders in the Service Industry - Hotels, Retail, and Food and Beverage

*Not applicable for Malaysian work permit holders

Course Duration

30 Hours

Course Outline

The course covers the following:

  • Greetings and introductions of self and others
  • Converse about events at the workplace
  • Interpret scheduled events at the workplace
  • Interpret prices and other monetary related information
  • Ask for and interpret workplace instructions
  • Communicate work-related information to others orally
  • Describe briefly about workplace events

Medium of Instruction & Trainer

A broad range of delivery methods which includes:

  • Focused listening
  • Role play
  • Paired work, small and large group work
  • Individual work 

Additional Note

This course excludes WPL assessment.  For FAQS on Literacy Assessment for work permit holders in the service industries, please refer to here


Price Type
Without GST 
With GST 
Price per pax (Total Course Fee)

Prices does not include pre & post assessment fees and subject to GST and other LHUB miscellaneous fees