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Enhancing your Communication at Work (Advanced) (ES WSQ - Workplace Literacy Conversational (Advanced)) is a Program

Enhancing your Communication at Work (Advanced) (ES WSQ - Workplace Literacy Conversational (Advanced))

Time limit: 45 days

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Full program description

Enhancing your Communication at Work (Advanced) (ES WSQ - Workplace Literacy Conversational (Advanced))

What's In It For Me

  • Be able to understand work-related conversations and interact with the public
  • Meet work demands with confidence
  • Able to survive independently in work situations

Course Duration

45 Hours (Excludes Assessment)

Course Outline

The course integrates Listening, Speaking and Reading skills and covers the following:
  1. Ask appropriate and correct questions
  2. Express personal preference, likes and dislikes
  3. Use grammatical expressions to give directions, transport schedules and traffic information
  4. Express opinions in social and workplace setting
  5. Give advice, persuade and negotiate appropriately
  6. Use appropriate language at  business meetings
  7. Use effective conversation skills on the telephone
  8. Interpret workplace documents and  visual representation
  9. Assess advertisements in selecting goods and services
  10. Master good dictionary skills to enhance listening, reading and speaking.

Mode of Assessment

  • All trainees for Workplace Literacy (WPL) are required to sit for a Pre WPLN Assessment to evaluate their language proficiency levels before they are recommended to the different levels for class.
  • The Pre WPLN Assessment is computer-based and consist of four components - Reading, Listening, Speaking and Writing.
  • After the completion of the training, all trainees are required to sit for a Post WPLN Assessment to assess their improvements.

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) 

  • Mapped to ES WSQ - Workplace Literacy Conversational (Advanced)

Course Objectives

This course is for adult learners who need English to

  • function independently in survival and work situations;
  • clarify general meaning and communicate on the telephone on familiar topics;
  • understand and participate in practical and social conversations and in technical discussions in their own field;
  • handle most reading and writing tasks related to life roles; read and interpret most non-simplified materials; interpret routine charts, graphs and labels; fill out medical information forms and job applications;
  • understand work-related conversations and interact with the public;
  •  meet work demands with confidence and follow written instructions in work manuals


Trainee must have WPLN Assessment results to determine their workplace literacy & numeracy level.

Medium of Instruction & Trainer

Teacher: Student Ratio is 1: 20

Funding Information

Frequency Skillsconnect Reference Number Course Name
1st Time CRS-Q-0020807-ES Workplace Literacy (Conversational) - Advanced [a]
2nd Time  CRS-Q-0021406-ES Workplace Literacy (Conversational) - Advanced [b]
3rd Time  CRS-Q-0021541-ES Workplace Literacy (Conversational) - Advanced [c]

Skills Development Fund (SDF) and SkillsFuture Funding:


  • • Participants must attend at least 75% of the course and to complete Post-Training Assessment.


For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration.
  • Training Grant number is to be submitted together with the registrations.
  • Online applications are not applicable for companies applying funding with Absentee Payroll.
  • Payment for the course must be using company cheque or via GIRO.
  • For more information on SDF Training Grant application, please click HERE



Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

    * UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 




Individual Pricing Total Fee for Course & Post Assessment (Incl. GST)
Course Fee S$823.90
SkillsFuture Funding, >=21 yrs old S$188.34
SkillsFuture Funding, >=40 yrs old S$123.34
Corporate Pricing Total Fee for Course & Post Assessment (Incl. GST)
Course Fee S$823.90
SkillsFuture Funding S$188.34
SkillsFuture Funding, >=40 yrs old S$123.34
Course Fee S$823.90
Enhanced Training Support for SMEs Companies (90%) S$123.34

Prices does not include Pre- assessment fees (if applicable) and other LHUB miscellaneous fees. All prices are inclusive of GST. 

Price rounded to the nearest cent and are subject to changes.

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 
 SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY