Full program description

Managing Staff Performance for Engagement and Results

Course Overview

Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are committed to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance. This creates a win-win outcome for staff, management and organisation.

Who Should Attend

Managers, Supervisors and Team Leaders who are responsible for the performance of their team members

Course Duration

8 hours  

Course Outline

Course Outline

  Elements and Key Success Factors of Performance management

  Concerns of appraisals by supervisors and staff

  The purpose and benefits of performance appraisals

  Reasons why people do not perform

  Set individual SMARTER objectives that are aligned with team, department and organisational goals

  Gain commitment of staff in the achievement of work objectives

  Constructive feedback and coaching throughout the year to support staff performance

  Skills needed for effective feedback, such as questioning, paraphrasing and listening techniques

  A comprehensive and structured approach towards effective appraisal discussion that engages staff

  Avoid pitfalls in appraisals, such as halo effect, stereotyping

  Handling high, average and low performers effectively

Mode of Assessment

Course only. To anchor the learning and winning behaviour, the course incorporates:

  Guided lectures

  Interactive discussions

  Skill Practice


Certification Obtained and Conferred by

Certificate of Attendance from NTUC LearningHub Pte Ltd

Course Objectives

In this one-day course, participants will learn how to:

  Adopt a holistic framework and positive mindset towards performance management

  Align objectives of organisation, self and team members

  Effectively set SMARTER objectives and obtain commitment from staff to achieve them

  Give constructive feedback and coaching to support staff performance

  Apply a comprehensive and structured approach to ensure a fruitful outcome from the appraisal discussions.

  Use the appraisal discussions to develop staff potential and engage in career discussion

  Follow up and monitor the performance after the appraisal discussion

  Apply different interventions to handle high, average and low performers

Medium of Instruction & Trainer

Trainer to Trainee ratio: 1:18

Additional Note

You may download details on our current pool of HR trainers for this Course:

Interested parties can separately email to hrprofessional@ntuclearninghub.com 


$350.00 before GST