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Grievances Handling & Consequence Management is a Program

Grievances Handling & Consequence Management


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Full program description

Grievances Handling & Consequence Management

Course Overview

Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.

Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises.

This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance.

Who Should Attend

Managers and supervisors, present and aspiring, who want to develop an understanding of the human relations issues that form a growing part of management in any organisation.

Course Duration

Training/ Lecture Hours: 1 day

Course Outline

  • Definition and types of grievances
  • What are the legal considerations?
  • Role of TAFEP
  • What are the different roles of supervisors, managers and unions?
  • Review organisation needs/key features in developing a fair and effective grievance handling mechanism and procedure
  • Skills and techniques of grievance handling how to recognise signs of grievance
  • How to handle under-performing employees and misconducts
  • What is Employee counselling?
  • What is the disciplinary process?
  • Ways to create a positive workplace culture in mitigating grievances and promoting engagement

Certification Obtained and Conferred by

Certificate of Attendance from NTUC LearningHub Pte Ltd

Course Objectives

At the end of the program, participants will understand:

  • Definition and types of grievances
  • Legal considerations: Employment Act, Protection from Harassment Act
  • Role of supervisors, managers and unions in grievance handling process
  • How to develop a fair and effective grievance handling mechanism and procedure
  • Skills and techniques of grievance handling
  • How to manage and influence positive workplace culture to mitigate grievances and promote engagement

Medium of Instruction & Trainer

Medium of Instruction: English

Trainer to Trainee Ratio - 1:20


Existing  course fee per pax (W/O GST)Promotion Fee  (15% off) per pax (W/O GST)Promotion Fee (15% off) per pax (With GST)
 $  350 $  297.50 $  318.33

Promotion period: until 31st Dec 2020 (Based on course start date)

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC Learninghub.

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.