Full program description

WSQ Demonstrate and Apply Understanding Cleaning Methods and Process

What's In It For Me

  • Learn how to plan and meet both internal and external customer requirements
  • Learn how to ensure the delivery of quality service
  • Learn how to monitor and review customer service

Course Overview

On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace:
  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

Who Should Attend

  • Currently working in the cleaning workforce as site managers, area managers, operations managers/ executives
  • Currently working in the cleaning workforce as supervisors with the potential to be promoted

Course Duration

17 hours (including assessment)

Course Outline

  • Identify types of cleaning services in the cleaning industry
  • Use industrial and organizational standards relating to cleaning of surfaces
  • Relate the correct organizational procedures for cleaning methods and techniques
  • Identify cleaning chemicals, tools, and equipment used in the cleaning industry/ organization
  • Understand the importance of compliance with Workplace Safety & Health guidelines in carrying out cleaning activities and reinstating work area
  • Identify the types of safety signs and personal protective equipment in compliance with the industrial standards
  • Able to apply the appropriate cleaning methods and techniques relating to reinstatement of work area and completing cleaning processes
  • Evaluate effectiveness of cleaning methods and processes using various criteria
  • Identify types of documents relating to evaluation of cleaning methods and processes
  • Improve possible cleaning methods and processes
  • Update on the latest developments in cleaning methods and processes using sources of information
  • Plan for implementing recommendations for improvements.

Mode of Assessment

A 1.5 hours assessment will be conducted by NTUC LearningHub at the end of the module.

Certification Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Course Objectives

At the end of this course, learners will be able to:
  • Demonstrate understanding of cleaning methods and techniques
  • Apply cleaning methods and processes
  • Evaluate effectiveness of cleaning methods and processes 

Pre-requisites

  • Able to listen and speak English at Employability Skills System (ESS) Literacy Level 3
  • Able to read and write at Employability Skills System (ESS) Literacy Level 3

Funding Information

Course reference code in SkillsConnect: CRS-Q-0025672-CLG

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

·  Skills Connect: www.skillsconnect.gov.sg

Union Training Assistance Programme (UTAP):

·  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Individual Pricing w/o GST w GST
Course Fee S$425.00 S$454.75
SkillsFuture Funding, >=21 yrs old S$136.00 S$165.75
SkillsFuture Funding, >=40 yrs old S$42.50 S$72.25
WTS Funding (95%) S$21.25 S$51.00
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$425.00 S$454.75
SkillsFuture Funding, >=21 yrs old ^ S$136.00 S$165.75
SkillsFuture Funding, >=40 yrs old S$42.50 S$72.25
WTS Funding (95%) S$21.25 S$51.00
SME w/o GST w GST
Course Fee S$425.00 S$454.75
SkillsFuture Funding, >=21 yrs old S$42.50 S$72.25
SkillsFuture Funding, >=40 yrs old S$42.50 S$72.25
WTS Funding (95%) S$21.25 S$51.00

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

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