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Stakeholder Management (Schedule and supervise cleaning services - CLSSCS) is a Program

Stakeholder Management (Schedule and supervise cleaning services - CLSSCS)

Time limit: 16 days

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Full program description

Stakeholder Management (Schedule and supervise cleaning services - CLSSCS)

Course Overview

On completion of this unit, the trainee shall be able to have the following knowledge and application skills to apply them to the workplace:

  • Plan cleaning activities
  • Supervise cleaning activities
  • Handle contingencies during cleaning activities

Who Should Attend

The programmes are suitable for cleaning professionals looking to advance their skills with in-depth training in specialised cleaning or equip themselves with soft skills required for Cleaning Stewards.

Course Duration

16 hours (including assessment)

Course Outline

On completion, the trainee shall be able to:
  • Analyse job instructions/orders to identify cleaning activities and the resources needed in consultation with relevant stakeholders
  • Plan and schedule cleaning activities to meet job instructions/ orders in consultation with relevant stakeholders
  • Establish supervision plan to ensure safe and effective work performance
  • Establish reporting plan to relevant stakeholders in accordance with organisational and contractual requirements
  • Seek approval and/or confirmation of cleaning arrangements in consultation with relevant stakeholders in accordance with organisational procedures
  • Conduct pre-cleaning briefing in accordance with organisational procedures
  • Monitor worker compliance with safety requirements in accordance with regulatory and organisational policies and procedures
  • Supervise performance of workers to meet cleaning schedules and standards in accordance with organisational procedures
  • Adjust cleaning schedule and arrangements to meet clients requirements in consultation with relevant stakeholders and in accordance with organisational policies and procedures
  • Provide feedback on work processes in consultation with relevant stakeholders
  • Obtain information on contingencies for corrective actions in accordance with organisational procedures
  • Take corrective actions for contingencies and report actions taken in accordance with organisational procedures
  • Provide recommendations for prevention of future occurrences in consultation with relevant stakeholders
  • Implement recommendations in accordance with regulatory and organisational procedures
  • Provide feedback on the effectiveness of new processes in accordance with regulatory and organisational procedures

Mode of Assessment

2 hours (65 minutes for Product Presentation, 25 minutes for Role Play and 30 minutes for Oral Questioning)

Certification Obtained and Conferred by

  • Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
  • Certificate of Attendance from NTUC LearningHub

Medium of Instruction & Trainer

Lectures, demonstration, individual and group practices

Price

 

Individual Sponsored

Company Sponsored

 

Non-SME

 

SME

 

 

w/o GST

w GST

w/o GST

w GST

w/o GST

w GST

Original Course Fee

$352.00

$376.64

$352.00

$376.64

$352.00

$376.64

Singapore Citizens & PRs aged

21 years and above

$80.00

$104.64

$80.00

$104.64

$35.20

$59.84

Singapore Citizens aged 40

years and above

(Mid-Career Enhanced Subsidy)

$35.20

$59.84

$35.20

$59.84

$35.20

$59.84

Remarks:

SkillsConnect Code: CRS-Q-0032310-EVS

Individual Sponsored

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding
  • Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding
  • NTUC Union Members can use their UTAP Funding to offset course fee only after full deduction from their SkillsFuture Credit and PSEA funds (where applicable)

Company Sponsored

  • Absentee Payroll claimable by Non-SMEs: Up to 80% of hourly basic salary capped at $4.50/hr
  • Absentee Payroll claimable by SMEs: Up to 90% of hourly basic salary capped at $7.50/hr

SkillsFuture Credit

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after SSG funding

Union Training Assistance Programme (UTAP)

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

CLSSCS