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Customer Management (Provide quality services - CLPQS) is a Program

Customer Management (Provide quality services - CLPQS)

Time limit: 16 days

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Full program description

Customer Management (Provide quality services - CLPQS)

What's In It For Me

  • Learn how to observe good personal grooming, proper hygiene standards and display of a positive image
  • Acquire skills to maintain good interpersonal relationship and proper communication with customers
  • Learn how to practice good service delivery

Course Overview

On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.

Who Should Attend

The WSQ cleaning aims to help workers in the cleaning industry obtain the fundamental skills and equip them with the basic knowledge of cleaning for their specific environment.

Course Duration

16 hours (including assessment)

Course Outline

Observe good personal grooming, proper hygiene standards and display of a positive image

  • Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
  • Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
  • Courteous greeting and the prompt assistance given to customers
  • Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
  • Manning of the work area during official working hours

Maintain good interpersonal relationship and proper communication with customers

  • Courteous greeting and prompt assistance is given to customers
  • Display of good posture and positive body language that translates to approachability to customers
  • Taking initiative in offering assistance to customers
  • Attentive listening to customer requests, queries, needs and complaints

Practice good service delivery

  • Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
  • Confirming that appropriate safety measures are taken before commencement of cleaning activities
  • Monitoring of time taken for work activities
  • Recording of completed work activities on the job card

Certification Obtained and Conferred by

  • Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
  • Certificate of Attendance from NTUC LearningHub

Medium of Instruction & Trainer

  • Lectures / Demonstrations / AV Presentations
  • Practical training and role-plays
  • Oral and written questions and answers

Teacher: Student ratio is 1:20

Funding Information

Course reference code in SkillsConnect: CRS-Q-0032281-EVS

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

  Skills Connect: www.skillsconnect.gov.sg

Union Training Assistance Programme (UTAP):

  NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply. 

Price

Individual Pricing w/o GST w GST
Course Fee S$288.00 S$308.16
SkillsFuture Funding, >=21 yrs old S$57.60 S$77.76
SkillsFuture Funding, >=40 yrs old S$28.80 S$48.96
WTS Funding (95%) S$14.40 S$34.56
Corporate Pricing
Non-SME w/o GST w GST
Course Fee S$288.00 S$308.16
SkillsFuture Funding, >=21 yrs old ^ S$57.60 S$77.76
SkillsFuture Funding, >=40 yrs old S$28.80 S$48.96
WTS Funding (95%) S$14.40 S$34.56
SME w/o GST w GST
Course Fee S$288.00 S$308.16
SkillsFuture Funding, >=21 yrs old S$28.80 S$48.96
SkillsFuture Funding, >=40 yrs old S$28.80 S$48.96
WTS Funding (95%) S$14.40 S$34.56

Prices are inclusive of GST and subject to other LHUB miscellaneous fees

Note: SkillsFuture Funding, >=21 yrs old : Applicable to Singapore Citizen/PR 

  SkillsFuture Funding, >=40 yrs old : Applicable to Singapore Citizen ONLY

CLPQS