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DevOps Leader (DOL)® is a Program

DevOps Leader (DOL)®


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Full program description

DevOps Leader (DOL)®

What's In It For Me

Understand new and innovative ways to organize and manage IT. Tailored for those engaged in a DevOps Cultural Transformation.

Course Overview

NTUC LearningHub Course Code: DEVOPS1

The DevOps Leader course is a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking, and transformational leadership. Leaders up, down and across the IT organization must align and collaborate to break down silos and evolve the organization.

The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping.

The course was developed by leveraging key DevOps leadership sources to extract real-life best practices in leading DevOps initiatives, such as the Spotify Squad Model, and has been designed to teach the key differences and emerging practices for cultural transformation through leadership in a fast-paced DevOps and Agile environment.

This course positions learners to successfully complete the DevOps Leader exam.

Who Should Attend

The target audience for the DevOps Leader course are professionals including:

  Anyone starting or leading a DevOps cultural transformation program

  Anyone interested in modern IT leadership and organizational change approaches

  Business Managers

  Business Stakeholders

  Change Agents


  DevOps Consultants

  DevOps Engineers

  IT Directors

  IT Managers

  IT Team Leaders

  Lean Coaches


  Product Owners

  Scrum Masters

  System Integrators

  Tool Providers

Trainees must meet 100% attendance to qualify for claim.

Course Duration

2 Days / 16 Hours

Course Outline

Course Introduction

  • Course Goals
  • Course Agenda

DevOps and Time

  •  What Is DevOps?
  • Why Do DevOps
  • Companies Doing DevOps
  • The Magic Equation

Key Differences Between DevOps IT and Traditional IT

  • What Sets DevOps IT apart from Traditional IT
  • How DevOps IT is Organized Differently
  • How to Perform to a Different Standard
  • How to Use Different Measurements

Becoming a DevOps organization

  • Transformational Leadership
  • Redesigning an Organization for DevOps
  • Design Principles

o Focus

o Work

o  Information

o  Metrics

Value Stream Mapping

  • What is Value Stream Mapping?
  • Why Do We Need to Use this Framework?
  • Types of Maps
  • How to Create a Value Stream Map?
  • Types of Data to Collect
  • How to Handle Exceptions

Value Stream Mapping Exercise

Squad Organizational Model

  • Conway's Law
  • The Problem with Silos
  • Spotifys Squad Organization Model (Structure, Roles)
  • Squads
  • Tribes
  • Chapters
  • Guilds
  • How to Reorganize in Order to Move to this Model

Managing Cultural Change

  • What is Culture and How Does it Impact Performance?
  • Types of IT Culture
  • Cultural Traits of a DevOps Organization
  • How to Manage Change

Culture and its Impact on Performance

  • Types of IT Culture
  • What is a DevOps Culture
  • How To Manage Change
  • The Three Phases Of Change
  • Types of Changes That Need to be Implemented

Popular DevOps Tools and Practices

  • DevOps Tools Periodic Table
  • Top DevOps Tool Categories
  • Common and Popular Practices

Building a Business Case

Bringing it all Together

Additional Sources of Information

Exam Preparations

  • Exam Requirements, Question Weighting, and Terminology List
  • Sample Exam Review

Certification Obtained and Conferred by

Official Certification Exam

Successfully passing (65%) the 90-minute examination, consisting of 40 multiple-choice questions, leads to the candidates designation as a certified DevOps Leader (DOL). The certification is governed and maintained by the DevOps Institute.

Course Objectives

The learning objectives for DOL include a practical understanding of:

  • DevOps and time to market
  • The business and IT perspectives
  • Key differences between DevOps IT and traditional IT
  • Planning and organizing
  • Understanding performance and culture
  • Measurement differences
  • Designing a DevOps organization
  • Focusing on what matters
  • Ideas for organizing workflows
  • Sharing information
  • Defining meaningful metrics
  • Value stream mapping
  • The Spotify Squad model
  • Managing culture change
  • Popular tools and key practices
  • Putting it all together


The DevOps Foundation certification is a prerequisite for DevOps Leader to ensure participants are aligned with the baseline DevOps definitions and principles.

Medium of Instruction & Trainer

Medium of Instruction: English

Trainer: Trainer Ratio is 1:25

Harold Petersen is a management consultant and transformation lead with over 25 years of experience, specialising in areas of Digital Strategy, DevOps, SIAM, ITSM, ICT Governance, Information Security Governance, organisational change and Project, Programme, Portfolio Management. 

He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in almost every vertical sector, including Finance, Education, Government, ICT and Energy. 

Harold has had significant experience in all aspects of managing an IT organisation, including Operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, Outsourcing Management (as a customer) and Service Management (as an outsourcer). Some of his experience includes the alignment of IT Management processes with ISO9000 and ISO/IEC20000.

Harold holds certificates in ITIL (Service Manager 1994 and ITIL Expert), COBIT and PRINCE2 (Practitioner, Accredited Trainer and Accredited Consultant) and has been a trainer and implementer since 1994. He combines his ISO/IEC 20000, ITIL, COBIT and PRINCE2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments within the IT Management industry. 

Harold is a regular speaker at events such as itSMF, ISACA, PMOZ, SPUSC and has written a number of whitepapers.


Course Fee:

  Before GST With GST
Original Course Fee $1,500.00 $1,605.00
Promo Course Fee (valid until 31 Dec 2019 by class start date) $700.00 $749.00
Course Fee after Funding for both Individual and Company Sponsored Candidates 50% e2i Funding capped at $15/hr for Singaporeans and PRs $460.00 $509.00

Certification Exam Fee (optional):

$380.00 (before GST) / $406.60 (with GST)