Skip To Content
Practical Usability Testing is a Program

Practical Usability Testing


Sorry! The enrollment period is currently closed. Please check back soon.

Full program description

Practical Usability Testing

Course Overview

Rich functionality is worth little if the user cant access it. Progressive testing of Web sites and software applications is critical for creating user-centered designs. 

This course provides quick and practical testing techniques that you can use to help move the design into compliance with the users needs, limitations, mental models and cognitive styles. This two-day comprehensive course gives designers and developers tools and techniques to observe how users experience their interfaces. Participants will learn essential testing techniques ranging from simple paper prototype tests to cutting-edge remote testing using advanced tool sets, so that you can successfully moderate your usability tests. 

You will learn:

  • How to design, analyze, and present results of tests
  • Refine facilitation technique
  • Remote testing
  • Comparison tests
  • How to use server logs for usability 

This course is one of the four courses that will prepare participants to sit for Certified Usability Analyst (CUA)certification exam.

Who Should Attend

Usability practitioners, website/intranet developers, application developers, interface designers, information architects, project managers, quality control personnel, market researchers, and graphic artists.

Course Duration

1.5 Days / 10.5 Hours

Course Outline


  • The purpose of usability testing
  • Usability testing is an essential form of feedback
  • Why testing is critical
  • Why even good designers get it wrong the first time
  • Benefits of testing early and often
  • Exercise: Conduct a mini-usability test on a Web site

Designing a Usability Test

  • Types of usability tests
  • Summative vs. formative tests
  • How to formulate a solid test strategy
  • The right number of participants
  • Writing tasks for a usability test
  • Overview of the testing process
  • planning
  • conducting
  • analyzing
  • sharing & implementing results
  • Usability labs
  • Exercise: Develop task wording for a usability test 

Early Prototype Testing

  • What can you gain from an early prototype test
  • Purpose and advantages of prototypes
  • Reverse card-sort technique
  • Performance-based testing
  • Testing the brand and affordance
  • Exercise: Hands-on exercise performing an early prototype test
  • Exercise: Visual affordance test
  • Exercise: Brand design test
  • Exercise: Reverse card sort 

Advanced Prototype Testing

  • What can you gain from an advanced prototype test?
  • Setting usability criteria and performance metrics
  • Using performance rating instruments
  • Exercise: Hands-on exercise performing an advanced prototype test 

Analysis and Reporting

  • Capturing session data
  • Compiling and tabulating data
  • Analyzing findings
  • Creating recommendations
  • Presenting data
  • Techniques to convince
  • Exercise: Prioritize test findings 

Remote Testing

  • When to do remote testing
  • Major obstacles to overcome
  • Real benefits
  • Available online tools
  • Exercise: Performing unmoderated and moderated remote tests

Comparative Studies

  • Purpose of comparison studies
  • Overview of how to conduct a within-subjects and between-subjects comparison study
  • How to analyze results from a comparison study

Live Site Analysis

  • How to make the most out of web logs and server data
  • Taking advantage of direct user feedback

Refining your Technique

  • Enhancing your moderating techniques
  • Responding to difficult testing situations
  • What makes a good moderator
  • Exercise: Rewriting probing usability testing questions 

Ten-Point Usability Checklist

  • Practical points for conducting a usability test
  • Allows you to:

  1. eliminate the risk of testing and not getting answers to your questions
  2. focus on the question and not the implementation of the test
  • maximize your effort and leverage your budget
  • Exercise: UT scoping 
  • Case problem using the 10-point checklist

Certification Obtained and Conferred by

1.  Certificate of Attendance from NTUC LearningHub

Certificate of Attendance from NTUC LearningHub will be issued to participants who have met at least 75% attendance.

2.  External Certification Exam

Practical Usability Testing (UT) is one of the four courses that will prepare participants to sit for Certified Usability Analyst (CUA) certification. Upon passing the exam, participants will receive Certified Usability Analyst (CUA) certification from Human Factors International, Inc.

Course Objectives

  • Survey the scope of usability issues
  • Know the four factors that drive your testing
  • Know the appropriate test and when to use it
  • Learn tests that uncover problems with content organization, task flow, and brand strategy
  • Conduct performance-based tests using paper and functioning prototypes
  • Review advanced prototype testing that adds precision to your performance measures
  • Design and conduct a remote test
  • Learn to analyze Web traffic logs
  • Review a 10-point checklist of the critical components of a successful usability test plan


No credit or certification pre-requisites required to take this course.

Medium of Instruction & Trainer

Medium of Instruction: English

Trainer: Trainee ratio is 1: 20



Before GST

With GST

Full Course Fee



Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub.

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Conducted in partnership with