Skip To Content
Certified Scrum Master (CSM) is a Program

Certified Scrum Master (CSM)


Sorry! The enrollment period is currently closed. Please check back soon.

Full program description

Certified Scrum Master (CSM)

Course Overview

This is a two-day course which introduces the students to Agile, Scrum and Scrum Master job role. The workshop is designed to help you understand how to solve complex problems using one Scrum, which is one of the Agile methodologies. This course will also prepare a learner to take Certified Scrum Master exam from Scrum Alliance which is widely recognised throughout the world. This is designed to help the team coaches learn how to maximise the potential of product development.

Who Should Attend

Anyone who wants to use Scrum to maximise the effectiveness of teams.

Course Duration

2 Days/15 hours (including 1 hour of assessment)

Course Outline


We want the students to make most of the time they spend with our trainers and other students. Learning maximises with the perspective of others. Students need to go through online articles and videos to prepare for the workshop. The online material includes:

  • Learn Agile Manifesto
  • Learn basic Scrum Framework
  • Go through Scrum Guide
  • Learn about the CSM test process


The workshop designed to help you learn everything you need to do as a Scrum Master from day 1 of your job. You will be learning the role of Scrum Master through role-plays and by doing. The whole course is split into 4 Sprints with each Sprint focusing on the following topics:

Sprint 1: Why do we need Scrum and ScrumMaster?

The goal of this Sprint is to understand why Organisations need Scrum and why do they hire ScrumMaster.

  • Mental Model

- What is Mental Model?
- How are they formed?
- How do mental models change?
- Why is it important for ScrumMaster to understand Mental Models?

  • Incremental Delivery

- What is the Cost of Delay(CoD) and Cost of Production (CoP)?

- What are the factors that cause CoD and CoP?

- How do CoD and CoP impact ROI of Organisation?

- How Scrum helps in improving ROI by reducing CoD and CoP?

  • Agile & Empirical Process

- What is Agile and Empirical Process?

- Why are the various ways to be Agile?

- How to decide what process is good for my product?

Sprint 2: How to introduce Scrum in an Organisation?

The goal of this Sprint is to explore ScrumMasters role in helping the Organisation adopt Scrum.

  • ScrumMaster as a Systems Thinker

- What is a System and why Organisations are a System?

- What is Systems Thinking?

- Why is it important for ScrumMaster?

- How to develop Systems Thinking?

  • ScrumMaster as a Change Agent

- How to create a shared need for change?

- Explore the underlying reasons behind Organisations adopting Scrum and how to measure progress?

- How to identify various stakeholders required to support adoption?

- How to identify what are the structural/policy/process changes required to adopt Scrum?

- What are the different techniques to facilitate change?

  • ScrumMaster as a Facilitator

- What is facilitation Basic vs Developmental facilitation?

- Different facilitation techniques Advocacy vs Inquiry

- What are the different focus areas of ScrumMaster

- How does ScrumMasters role change over a period of time?

Sprint 3: Coaching Product Owner to build Product in increments

The goal of this Sprint is to explore Scrum Masters role in coaching Product Owner to deliver Product in increments.  In the process, students will understand everything to be done to get started with the first Sprint.

  • Forming Scrum Team

- What are the responsibilities of Scrum roles?

- What are the skills required to play Scrum roles?

- How to transform your teams into Scrum teams?

- What are the practical difficulties in forming Scrum teams and how to overcome them Distribution and Scaling?

  • Class Project

- Identify a product to work on

- Identify roles

- Understand Product vision

  • Building Product Backlog

- What is vertical split vs horizontal split?

- What are the various techniques to Split Product Backlog Items(PBIs)?

- What is ScrumMasters role in teaching the PO about splitting techniques and building Product Backlog?

- Practice splitting techniques on a class project

  • Identifying MVP

- Why is it not possible to fix things upfront for complex projects?

- What is Technical Debt and how fixing things upfront and focusing on estimation causes Technical Debt?

- How to overcome Technical Debt?

- Why is it good to focus on value delivery instead of fixing the estimation problem?

- What is MVP?

- How ScrumMaster can help the PO identify MVP?

- Apply Story Mapping on a class project to identify MVP

Sprint 4: Coaching teams to become learning teams

The goal of this Sprint is to explore Scrum Masters role in coaching Development Team to become learning teams. The students run a couple of Sprints on the class project to understand Scrum end to end.

  • Release Planning

- What is a Release?

- What is relative estimation and #No Estimates?

- How do we forecast a release date?

- Why release plan is not cast in stone and release planning should be iterative?

  • Refining Product Backlog

- What is Backlog Refinement?

- What are the helpful practices for Backlog Refinement?

- Refine the Product Backlog of the Class Project

  • Sprint Simulation

- Run couple of Sprints for the class project

- Simulate and discuss issues that a team may face during Sprint and learn how ScrumMaster can help the team

Mode of Assessment

Students will be required to complete 60 minutes paper-based or online-based written assignment comprise of multiple-choice questions.

After completing the course, students can proceed to undertake the Scrum Master certification with Scrum Alliance.

Certification Obtained and Conferred by

After students pass the Scrum Master certification exam, they will receive a Certified Scrum Master from Scrum Alliance.

Course Objectives

  • Understand what is Agile, Agile Values, Principles and World view
  • Understand how Agile promotes empirical process
  • Know about product contexts and understand which Agile frameworks/methods are most applicable where and why
  • Understand how Agile can enable organization as a System to change successfully?
  • Understand how facilitation plays a role in bringing about successful transformation and how it drives agility
  • Know how to measure organizational change using KPIs
  • Know how to identify and resolve impediments that enables teams and organizations to be Agile
  • Know how to measure teams capability and use it for forecasting


There is no pre-requisite for this course.

Medium of Instruction & Trainer

Medium of Instruction: English

Trainer: Trainee Ratio is 1: 35

Trainer Information:

Satisha Venkataramaiah

Apeksha Patel

Satisha is a passionate Product Owner who spends most of his time building

Products for Startups and Product Managers. He shares his experience of

working 4 days week in his CSM, CSPO and Product Management Workshops.


He has more than 20 years of experience in developing software in various roles such as a Programmer, Release Engineer, Analyst, Project Manager, Scrum Master, Product Owner and Agile Coach but every role focused on the value being created for the end user.


Satisha has worked for organisations such as CMC Limited, Hewitt, GE Appliances and Altair in various capacities. Currently, he is the CEO, Trainer, Coach and Consultant at LeanPitch.



  • Certified Scrum Trainer
  • Certified ScrumMaster
  • Certified Scrum Product Owner
  • Advanced - Certified ScrumMaster
  • Advanced - Certified Scrum Product Owner
  • Certified Scrum Professional - ScrumMaster
  • Certified Scrum Professional - Product Owner
  • Path to CSP Educator
  • Scrum Foundations Educator

Apeksha is Indias first woman Certified Scrum Trainer (CST), Indias first Accredited Kanban Trainer (AKT), Organisation and Relationship Systems Coaching (ORSC), Neuro-linguistic programming (NLP) and enterprise coach with 17 years of experience. She brings with her a blend of Business, Technical and Life Coaching experience to every workshop that she conducts and every coaching gig she undertakes.


She is a systems thinking enthusiast and active contributor in the agile community in the areas of Systems Thinking, Scrum, Kanban and XP. She is an Enterprise Coach who works with Organizations to enable them to transform and sustain.


Apeksha has worked for organisations such as Wipro, PruTech, Qualcomm, Altair in various capacities. Currently, she is a Director, Trainer, Coach and consultant at LeanPitch. She is also the Product Owner for LeanPitch eLearning Platform.



  • Certified Scrum Trainer
  • Certified ScrumMaster
  • Certified Scrum Product Owner
  • Advanced - Certified ScrumMaster
  • Certified Scrum Professional - ScrumMaster
  • Certified Scrum Professional - Product Owner
  • Path to CSP Educator
  • Scrum Foundations Educator
  • Certified Agile Leadership 1


Course Fee

Full Course Fee

$ 2,000.00

Full Course Fee with GST

$ 2,140.00

Nett amount after Funding

Singapore Citizens & Permanent Resident**


$ 107.00*


$ 240.00*


$ 2,140.00*

*includes 7% GST

**95% course fee funding under IBF Funding Scheme



  • Singapore Citizens or Singapore Permanent Residents physically based in Singapore
  • Trainee has to complete 100% attendance and pass all relevant assessments and examinations
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria


  • Singapore Citizens or Singapore Permanent Residents physically based in Singapore
  • Company must be Financial Institutions regulated by MAS (licensed or exempted from licensing), or involved in supporting financial sector activities. FinTech firms must be certified by Singapore FinTech Association (SFA)
  • Trainee has to complete 100% attendance and pass all relevant assessments and examinations

Funding Incentives:

1. Institute of Banking and Finance (IBF) Enhanced Funding

Singapore Citizens and permanent residents of all ages are entitled to receive enhance course fee subsidies of 95%. This funding is open to all individuals with no limitation to industry.

2. Training Allowance Grant

Self-sponsored individuals who successfully completed IBF accredited course will receive $10 per training and assessment hour. Training grant will be reimbursed to trainees PAYNOW account after course completion.

Sponsoring companies will receive $15 per training and assessment hour upon participants successful completion and passing the assessment.

3. SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees, the credits may be used on top of existing course fee funding. This is only applicable to self-sponsored participants.

4. Union Training Assistance Programme (UTAP)

NTUC members can enjoy 50% unfunded course fee support for up to $250 each year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. This is only applicable to self-sponsored participants. 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.